Crisp

It's a shame that a no frills falafel costs $7.57 (including tax), and there is not an option for a combo. If I wanted a sandwich, fries and drink, it would come out to $14+ The atmosphere is decent, I would feel comfortable sitting down for lunch. The falafel is good, and I'm happy that they offer whole wheat pitas, but there is a slim chance that I will return.

We walk over 10 blocks in 90 degree very humid weather to the CRISP restaurant on 40th and 6th Ave. With a lot of excitement and eagerness to quench my hunger, I placed two orders at the restaurant; I ordered a meal for myself and a meal for my coworker that could not leave the office to pick up her own lunch. I ordered “The Crisp” which according to their online menu is a falafel and a side order of fries. For my coworker I placed an order for a babaganoush falafel. I asked the cashier if I could remove the goat cheese and substitute the goat cheese for roasted peppers. He was very firm and adamant in saying that I could not substitute items in my order. I find it very strange that I could not substitute one item for another when falafels are made fresh upon order. I also find it strange that he did not say I could even add additional items for an extra charge. As goat cheese is also more expensive than roasted peppers I would think it would be cheaper to substitute this option. However, he continued to be dismissive and said no substitutions. I was told “you get the cheese or you don’t get the cheese.” I patiently waited on a long line for my meal. When I received my meal, I realized that it was not a falafel. I was given a burger instead. Against my better judgment, I ate the burger in the restaurant in disappointment. I asked one of my coworkers if her order was correct. It seems like she was also given a burger instead of a falafel! Before leaving, I decided to see what was given to my coworker in the 2nd order since he had gotten so many orders incorrect and lo and behold it was a burger. I went to another cashier to ask if the order could be switched so that at least one person could enjoy their lunch. The other cashier didn’t even get a chance to respond because he jumped into the discussion and said we could not switch orders. He was very dismissive and said “That's what you ordered” and “you can purchase additional items but we won't be switching anything.” Not only was I disappointed and unhappy with this poor customer service experience but my coworkers were also unhappy because of this. I've given this experience an F for FAIL! They FAILED to provide me or my coworkers with the customer service experience that we are used to. CRISP has now lost customers…all five of us! Frustrated and hugely disappointed

I've gone to Crisp often since it is in my neighborhood. There have been multiple instances of them giving me the wrong order or forgetting something. They need more staff because lines get very long and the quality isn't good. Will not return

googled falafel near times sq area and thought i'd give it a try. falafel was pretty disappointing, didn't seem freshly made. got a basic one "crisp" i think it was called - falafel/tomato cucumber salad/ hummus on whole wheat pita. the thing itself was huge, packed in but mostly with the veggies. hummus was barely a smear and not fresh or hot. was surprised the hummus tasted more like the store-bought kind (!) falafel wasn't hot enough which made me think it had been sitting for awhile. pita was dry and slightly cold. and there was too much salad in proportion to the falafel so it wasn't 'meaty' enough if you know what i mean. disappointed in lack of freshness. may have to do with it being 45 mins before closing time. but still. took about 10 mins from order to getting my food. in my opinion too long for a falafel. pros- cute decor, clean, bright, green. comes in a 'bag', slightly gimmicky tear-away box on a cute tray. not really necessary. i think spend less on gimmicks and lower the price (6.75 is a too much for a falafel). their only saving grace was their DELICIOUS iced pear tea! (semi-sweetened was perfect. it's so good. i'd go back to crisp only to get the tea. no falafel. i'll just stick to .. basically everywhere else in the city which easily costs no more than $5 for a much better/fresher falafel. tahini or maoz (other falafel chains i frequent) are a much better bets. but the tea is great.

This is a great place for lunch. Healthy falafel salads and hummus -- soo good! Definitely try the Crisp Africa. Unfortunately, they are really terrible at delivery. They consistently miss their delivery window and show up an hour and a half after the order is placed.

After watching the lines at Crisp for months I finally tried it and WOW! Everything is super fresh and delicious. You can either get hummus bowls with very light and delicious falafel with various combinations or salads or sandwiches on fresh baked pitas with various combos, most with falafel. If you order online you get 10% off, which is also nice. Virtually everything is under $10 and though not cheap, you do get what you pay for in that the portions are generous and the pitas (whole wheat or regular) are big, soft and delicious. I have sent numerous people there and everyone raves about it.

The few new resturants that have been poping up in this area have been really disappointing, but this place is great, simple healthy, great flavor....the line took a little bit of time but for the amount of people that were in there I'd say they are pretty efficient. Not Cheep for a vegitarian meal, but filling and delicious