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Posted by Anonymous on 07/18/2012
I have lived on the upper west side for almost 10 years and have been (rather was) eating at city diner the whole time. They used to have the best burgers around- but must have changed suppliers a few years ago and they got hit and miss (more miss-and greasy) Now I am getting half cooked cold fries, incorrect orders all the time, and just consistent poor performance. If you go there everyone is nice and you can send things back but I usually get delivery. I order a chicken salad melt sandwich (open face) and got a closed cold chicken sald sanwich. Tried again another day- asked for no tomato (after they SPECIFICALLY asked me if I wanted it and not only did I get tomato I didn't want but onion also... and more raw fries after asking for "well done" fries (an attempt to get them at least cooked) It is sad to see a once great place getting more expensive with unappetizing food? Poor business model if you ask me.
Posted by bettynotsowhite on 06/02/2012
Would have been nice to know that the 'scoop of chocolate ice cream with chocolate sauce' would be $6.50! when i called back, they said 'we only have one size.' fair enough, but let someone who only wants ONE SCOOP for a child know they're about to pay more for that than a sandwich.
Posted by Ed on 04/18/2012
The food and service at City Diner, once good, has become progressively disappointing and more expensive. I was very careful to ask if they had Carrot Cake and to reconfirm that I wanted it when they said yes on a delivery order. They sent Plain Cake, the order taker had the nerve to say that’s what he thought I said (when I was very careful to ensure that they had it and repeated the order 2x). He then said they were out of Carrot Cake and he would take it back and give me a refund, but the delivery guy never returned. Equally disappointing, my chicken souvlaki arrived cold and hard. For one of the most expensive diners in Manhattan this is not acceptable.
Posted by Spud Frite on 01/28/2012
Live two blocks away, and have been eating here and ordering delivery for 10 years. Service and quality sort of ebb and flow, and I really hesitate to complain, because after all it's just a diner, and on the whole this place usually manages to do well enough on the things that I'd order from a diner. But after the last 2-3 deliveries, I gotta say something. I patronize this place primarily for burgers & fries, or burgers & onion rings, and the last few times I've ordered, the fried things have only been about half-cooked. Is there a problem in the kitchen with the deep fryer? Is the kitchen staff turning over so fast that they can't train a fry cook? I just had to finish cooking an order of 2/3-fried french fries. The time before that, it was an order of raw-battered onion rings. If you're eating in, you can send it back to the kitchen, but for delivery, you're pretty much stuck unless you just really want to stand on principle. But you still end up hungry. I'll take a ding once in a while on miscooked or poorly cooked food from a diner, but when it becomes the exception rather than the rule, things get iffy. Delivery from City Diner, for me at least, is getting iffier and iffier.
Posted by amy on 01/04/2012
Went here after standing at times square all day on NYE. my deluxe eggs and sausage,bacon,eggs was to be $8.95 and I was charged $9.95, lumberjack breakfast was to be $10.95 and got charged $11.95. it would have been nice if the menu stated you got charged for sodas refills. phone must have run 1000 times while there and nobody ever answsered it. those waiting in line should be asked to close the door - as it was cold at 2 am and i was freezing sitting inside eating.
Posted by Cher on 10/03/2011
My husband loved this place; I didn't, now he is changing his view. They charge for refills on soda (not a problem, a lot of places do), but they also charge for iced tea refills! That is something I have NEVER seen before! On weekends, they only have the "brunch menu" and with a set price, including a drink (alcohol). We went before liquor could be served and were still charged the full brunch price. People are not that friendly either.
Posted by Anonymous on 07/21/2011
Best diner in the west 90s, love the feel of the place