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Posted by Seamless customer on 11/30/2014
I like this place! I've come here frequently, usually in-person. Lately, I've tried seamless which says it usually takes 45-60min to deliver. The estimate is about right, so don't expect it to come sooner and then complain about it. The food isn't cheap, but it's the only place in the area that offers the kind of restaurant quality food for people on-the-go who don't need the frills of sit-down service. For families with young kids, this kind of place is a god-send. For that reason (its unique offering, not its inexpensiveness), I give them high marks for value. Our most recent online order was a disappointment in that our "medium" steak dinner was well-done to burnt-crispy. These kind of things can be tricky but we decided to call. They were extremely nice and delivered a new steak cooked medium within fifteen minutes. Kudos on the correction and speedy recovery! I will judge them more on its fix than the original issue. So keep up the good work! I also agree that it's always helpful to be courteous when complaining. A smile can go miles and miles, even when things aren't looking up. Still a loyal customer...
Posted by gro on 12/05/2013
I visted Choices because I had fond memories of their food. My order was taken promptly and things went down hill. I waited a long time for the order to be filled. When I opened the bag the quiche was cold and not what I ordered. I went back to Choices and shared my concerns. They did offer to correct the error. I might return at a later date when I visit the area again.
Posted by anonymous on 07/10/2013
Sometimes I have gotten orders wrong, or food that shouldn't have been served. When I have had problems though they are very willing to help fix it if you approach them nicely. It isn't a bargain but the food is homey and is nice to take home for a date. Everything I have had from here has been good, even the things I didn't want. They have really fantastic pastries which makes up for some of their inconsistencies. The kinder you are to them, the better service you get. Approach them with a smile and you will occasionally get extra treats and tastes of new food. There is nothing like it in this area that I have found.
Posted by RNYC on 06/04/2013
I've been a loyal customer for 4 years! It usually took them 15-30 min max to deliver to my place. Now it takes them more than 1h30 minutes to deliver... It's unacceptable!!! The food is great but the service is extremely poor. What a shame!
Posted by Yuri Yurburg on 01/28/2013
Food at Choice is top notch. Everything I get there is amazing. About once per week, I order a steak panini and it bangs hard. Love it. I know it's going to take 20 min +, so I make sure I have something else to do in the meantime, like play with my phone. All I'm doing is telling you like it is: Food is the best in town. Service is slow. Prices are steep.
Posted by Starving & Sick(end) on 11/27/2012
Ordered food one hour and thirty-eight minutes ago and still no food. I'm sick in bed, kids need to be fed, and thought I could scrounge up a nice meal for them. Guess I was wrong. Poor Choice. Oh, now I'm at one hour and forty-three minutes..
Posted by Ann B on 10/17/2012
Delivery took 1.5 hours, and when the food finally came, they forgot to include something. FAIL.