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Posted by Sandy on 06/14/2013
I ordered food from this restaurant and never had a problem with them. Today I ordered after working hours. When I got down to the lobby due to get the food, the person who delivered the food had an attitude. I signed for the food but did not give a tip. To my surprise, he picked up the food, put it on his bike and rode away. He went with my food already signed for. I was told about this before by my colleague but was astonished that the restaurant allow their delivery person to get away with this. Be aware of this practice because the food is not as tasty and does not worth this hassle.
Posted by G. McKly on 01/26/2012
Ordered over the phone for what I thought would be a fast pickup. It took much longer and when I entered the store I was attacked by the lady at the counter. When I finally got home with the food (across the street from me) everything was cold. Up to this point I am still keeping my cool. Then I tasted the soup. It actually tasted like watered down leftover soup. The chicken was like a piece of rubber and the rice was partly overcooked and partly undercook - they must have mixed 2 batches to complete me order.
Posted by Peter B from NYC on 01/06/2012
This is my favorite Chinese take out on the west side. I've tried all of them, and there are a couple ones that have slightly better food, but they are 3x the price. You can't get better value out there. Delivery is usually 20 minutes, and I live a good 8 minute walk away. General Tso's lunch special... can't be beat! Not a place to eat in though, no atmosphere...
Posted by Felee on 11/25/2011
This was always my go to chinese takeout, with reliable food, decent prices, and fast delivery. I recently went for a lunch special, and besides getting the order wrong, the quality of the food has really slipped, and the nice girls at the counter are no longer there. What a disappointment, need to find another spot for Chinese takeout.
Posted by Sarah on 10/05/2011
Poorest customer service ever. They showed up 1.5 hrs late - called twice to check on food and got hung up on both times. Do not ever go here... ever
Posted by James on 09/11/2011
Food was ok, and delivery was fast. Lady was moody on the phone to me though
Posted by Ken on 06/17/2011
The food is not tasty and extremely oily. A few times I have ordered the half chicken with shrimps fried rice and would only get plain fried rice. Recently, I placed the same order, took it home and again realized that there were no shrimps. When I called the restaurant and complained I was told that they can't do anything for that. Instead, they were extremely rude to the point of yelling. I definitely will not order from this restaurant again. There are other chinese restaurants in the neighborhood that serve much more delicious and fresh food than China Gourmet whose food tastes like leftovers.