Carl's Steaks

Lousy service both in person and on the phone. No customer quality treatment at all. The chicken and onions were acceptable, but there are way better choices in the area for sandwiches.

I used to live in Philly, and I love cheesesteaks. Carl's are certainly pretty good, at least compared to others in NYC. However, they take forever to deliver, and they are comically rude. That is it would be comical if it weren't for the fact that it was happening to you. Here's the best part however, they know it, and they don't care. Anyone who orders food from them knowing this fact is a sucker. They are aren't anything special, why would you allow anyone to treat you like crap. Don't order from them. Find another place that wont treat you like they are doing you a favor by letting you over pay for a decent steak.

I ordered a cheesesteak today and asked for double cheese and requested both provolone and american cheese. The lady taking my order said that they can't make the sandwich with two different cheeses. So I settled for double provolone. Why the heck don't they allow you to put two different cheeses on the sandwich? It makes no sense to me. I also requested no onions. When I got to my office and opened up my sandwich there were onions on the sandwich. Unbelievable.

I have gone to Carl's for years but lately something has changed (and unfortunately it's not the oil !) If you try to place an order for "pick up" they will tell you they are too busy and to "just come on in...we are busy...this line is for delivery only" I told them to forget it forever... the food was once good but lately it's been just okay. This last experience was the final straw... they don't deserve the business!

i order from here all the time but today the lady put me on hold 4 times...then she would be like we are busy it will take 45mins and I was like ok thats fine and then again on hold. first time no order from there. This lady sucks, wish the boss knew what kind of a business service they run...hire some people who want to make you money

I love steak and cheese subs and it's pretty much the only really fattening thing I eat. I moved down from Boston last year and what I found [at least in my experience] is that while I can go pretty much anywhere in NYC and get good to great pizza, the cheesesteaks here are *awful*. When I got turned on to Carl's I was pretty amped. My first few experiences were good - it's a pretty decent sub for NYC {but would be average back home - sincerely}. However, over time, I basically found the staff to be nonchalant to somewhat rude [I don't mind when it's busy, but it was empty 3 or 4 times] and they messed up my order far more than is acceptable. Basically, if you could care less about service, the price is reasonable for NY and there's a good chance you'll be happy - but don't be surprised if you get a sub with bits of stuff you didn't order, or old bread, or just the wrong thing.

Get the cheesesteak with extra cheese and its like eating it in Philly. They need to open more stores.