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Posted by Anonymous on 03/25/2009
I went here with a friend of mine from out of town because we couldn't get a table next door. After placing our order, and paying, we were kept waiting for over 40 minutes. I finally asked when our order would be ready after 5 groups who came in *after* us had been served. The girl never wrote down the order! I was so fed up that I was ready to go home, but since we had already paid, we decided to wait it out. After another 20 minutes, we finally got our food. It was good, but definitely not worth the aggravation.
Posted by daniel on 03/03/2009
They are not good at all about getting the order correct on delivery or to go. I think they have around an 80-90% fail rate for me and I've ordered probably 15-20 times. My recommendation is to get take out and check the bag before you leave. Its absolutely insane and infuriating. I'd probably find it hilarious if I weren't so damn hungry. They are happy to send someone out with the correction, but the wait time can be lengthy. The food is really really good. That is what keeps me coming back. Dine in your first time to get the food really fresh and correct. :)
Posted by Eating Elsewhere on 11/01/2008
I called in an order on a Thursday night and was told the delivery would be at least an hour so I offered to pick it up. They said 30 minutes so I arrived 35 minutes later knowing they're slow. It took another 20 minutes to get my order from the most disorganized staff ever. They have a sign that says something like "this isn't fast food." They're absolutely right. It's moderate quality "fast casual" food, in small portions, at a not particularly good price, with the most atrocious service ever. And I'm sorry, people think New Yorkers unfairly demand fast service but I lived in Latin America for four years, have spent time in pretty much every country in Central and South America and this is outstandingly poor service by any national standard. This isn't "quaint Venezuelan custom", it's just a terribly managed restaurant. I will never waste my time or money here again.
Posted by Twizzle on 08/12/2008
I ate here for lunch not too long ago, and was thoroughly impressed with the arepas! I had the Pabellon, and it was sooo incredibly delicious. Yes, they may appear small (like the size of an english muffin), but these little guys will fill you up. I was stuffed! Make sure to try their "secret sauce"...I am not sure what it is made of, but it's orange in color, and is spicy and garlicky...it really more depth to my arepa. I also had the papellon con limon...this drink was incredible...perfect for summer! I am really looking forward to going back.
Posted by Anonymous on 07/19/2008
I love arepas and this is the only place in the east village to get them. The Paballon is good but used to be better. For almost $8 they are VERY small. They used to be bigger. Every time I go in I have to ask to order, I have to ask more than once where my food is and when I finish eating, although it is good, I am dissatisfied.
Posted by anonymous on 03/18/2008
The food here is absolutely amazing. The arepas are awesome and the homemade juices are too (be sure to try their parcha juice). That's another thing: I love that all their food is homemade, really adds a touch of wholesome. However, I find their menu is overpriced (both food and drinks). You'll notice how the arepas are really small. Another thing is that the majority of the time that I've been there the service (as in the person at the register) has been less than friendly and to top things off, the last time I was there, I waited for 25 minutes only to be told that they had forgotten my order and had to wait another 10 mins. That's was pretty obnoxious and your patience is certainly tested when it's crowded and there's no where to sit, so I would try calling in for pick up, if you do go.
Posted by Cooper Square on 10/23/2007
Myself and a co-worker wandered into this tiny corner of seventh street for lunch today and our lives are now changed forever. This place has just muscled its way into our top five list of local luncheries. The food was phenomenal, Arepas Surena is the most wonderful tasting dish, great texture and smoothly spicy; it's packing a lot of flavor. Definitely order the Yoyos; they're fried plantains stuffed with some kind of bread and a white cheese - they are superlative, so is the molasses sauce that comes with them. Each dish we ordered was unique, decidedly NOT like the run of the mill fare we've found at some other local places (cough*SanLoco*cough). Be warned, because everything is handmade, the service is slower than most New Yorkers expect. However the smell of the cooking was a wonderful pique to our appetites, and the wait was made easy because the staff was cheerful, informative and smiling. I am looking forward to methodically trying everything on their menu. I can't believe it's been here all this time and I'd never known, what a pleasant gastronomical surprise!