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Posted by Martha on 10/09/2014
You may think the food is good and the atmosphere nice but your bill should cause great alarm! We were 2 people having lunch and our total for our bill was $53.24 then under that it listed the 18% grat (which is usually suggested) of $8.80 and then the new total of $62.04. The new total was what was charged on our card and then a line for tip as usual was also there for the charge. They are getting people to double tip them as I'm sure most don't realize that even as two people they are getting charged an initial auto grat. I've worked in NYC restaurants forever for names such as the Bromberg Bros and Danny Meyer. It is ILLEGAL to do what they are doing! Do NOT go here!! You cannot auto grat unless a party is 8 or more and if it is stated on menu. They are scamming their guests and tricking them to pay two gratuities. We did not tip them twice but I wonder how many don't notice.
Posted by Mcdermott on 08/21/2014
My husband has contacted this restaurant for over a month. They keep saying they will refund our money and it has not happened. Specifically Pedro the manager AND he has spoken with the owner Louis Fontana who assured it would be taken care of. I am so upset that this restaurant can not make good on a 63.00 bill!! Pedro the manager should be ashamed!!
Posted by The Sullivans on 07/21/2014
Whenever we have a trip to New York we are sure to stop at Napoli for a wonderful, delicious lunch! We sit outside to enjoy the gorgeous weather and atmosphere and are never disappointed. The food is second to none, the service is excellent, a little pricey but hey it's NYC!
Posted by Chris C on 05/06/2014
We stopped in for lunch with a group of 5. The gnocchi and penne dishes were delicious! Light and Flavorful. Definitely a place we will return to.
Posted by Jenn on 12/15/2013
We can't say enough great things about this restaurant! Everything we had was amazing! Best cannoli we have ever had!
Posted by Terrie on 03/24/2013
Had the raviolis with sage honey butter. Loved it and have been craving it ever since. Also had the white wine sangria and it was excellent. Would definitely go there again!
Posted by SueJ on 02/25/2013
Been here several times and its been great each time.... Tried others, but always come back here!!