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Posted by Tim on 12/09/2010
This is by far my least favorite Cafe Metro in the Time Square area. A simple order was placed for an item that is typically pre-made. I ordered a Buffalo Chicken Quesadilla. Upon ordering, the preparer informed me there were none left and offered a not-so-similar item which he believed to be the same (probably because both included chicken on a tortilla). The Buffalo Chicken was to come with, the obvious chicken with buffalo sauce, bleu cheese on a spinach tortilla... no the case. Instead of receiving what ordered, due to the fact the guy had to make it and not pull it from a shelf of premade quesadilla's, I received a quesadilla consisting of chicken and buffalo sauce, mexican cheese, green peppers and onions on a sundried tomato wrap... let's just say this wasn't at all appetizing after the first bite. Sure I may have thought to look thoroughly before I left the store, but let's face it, if you order something that has to be made from scratch, you'd expect it to be made correctly for the outrageous prices they charge. I only ate the chicken and threw the rest away. Warning - if you are told they are out of something at any Cafe Metro, find an alternative or leave... these people do not know what they are making, nor do they know the difference between the items they are selling.
Posted by anonymous on 04/06/2010
Cafe Metro always seems to have a special for people who order online, being things like nearly unlimited salad toppings for only $6, 15% off the entire order, etc. While these things are indeed good deals and they work to reduce crowding in the restaurant during lunch time, the problem is, particularly with the create-your-own salads, they have a habit of leaving out ingredients. Sometimes I see the receipt afterwards and find that there was a computer error on it (like it said "error" instead of "avocado") that no one bothered to ask me about and therefore I didn't get that ingredient, and other times they simply neglect to add one or two ingredients to the salad, even though they're on the receipt. So if you're really picky about what chosen ingredients actually end up in your salad, you're better off ordering in person. It's pretty annoying, but at the same time ordering the salads online is still a lot cheaper than ordering them in person, even if they leave out your broccoli. Just make sure you check the salad and receipt before you leave. All this said, the salads are a good deal and the ingredients I get are always fresh.