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Posted by econ on 05/17/2013
I never complain about service; however, I've been in the industry for about 3 years in New York and have never been talked to so rudely in my life. I almost called the manager. Great bagels, but they have to treat their customers with more respect. My guy yelled at me when I talked to another cashier. Not Cool
Posted by Steve on 01/29/2012
The food quality is pretty good, but the service is slow and sometimes disorderly. Waitting 30 plus minutes at times to buy a take-out bagel is not NY like.
Posted by anonymouse on 10/11/2011
Their mini bagels are a great value and pretty large = satisfying meal. Stay away from their juices, sodas etc. if you don't want to pay an airport terminal price. The dry cleaning bill is not included: Prepare to smell like a roasted onion for an hour or two. Beware they like to overcharge and not give you a receipt. With 30 different spreads and multiple bagel options, there are sixtyfivethousand options, and it easily gets confusing.
Posted by Anonymous on 11/21/2010
I really like this place and would love for it to become my neighborhood bagel shop. But on more than one occasion, I have been shocked by how rudely the staff speaks to customers. When it happened to me, I decided to put up a review. Either management doesn't know, or they must condone it.
Posted by Lara on 06/26/2010
Brooklyn Bagels has been my favorite for years - they are always fresh and have a great selection and great service!
Posted by Anonymous on 02/06/2010
The line was busy for about 30 minutes; once someone finally answered, they were rude and abrupt. Food is good, but with as many bagel places as there are in Manhattan, I don't understand the customer service...
Posted by annagram on 01/12/2010
Title says it all. I come here a lot. It's often crowded, and for a reason. The bagels are great and so is the staff. Kid friendly place and great value for your money!