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Posted by anonymous on 05/25/2010
I've never written a review for any restaurant before, but felt compelled to do so tonight. Here's why: I called and ordered dinner at 9 pm and waited patiently for the delivery to arrive. However, by 10 pm, when I still had not received my food, I decided to call back to find out what was going on with my delivery. The manager took the call and apologized sincerely for the inconvenience, and informed me that I would not be charged for the food. He told me that the new delivery person had left the restaurant 15 minutes ago, so I assumed that he would be arriving any minute. Contentedly, I continued to wait for his arrival. Another 15 minutes passed and still there was no delivery. I called the restaurant yet again, and spoke with manager. I think I was just too weak from hunger to really be angry, and his demeanor was also genuinely empathetic, so I listened calmly as he again expressed his regret about the situation. He offered to comp a dinner for two for whenever I wanted, but I explained to him that I was unable to leave my apartment due to an injury and was extremely hungry. He immediately offered to have the kitchen prepare another meal that he would run over to my apartment himself. I was quite surprised at this suggestion and agreed to take him up on his offer. Not 2 minutes after hanging up the phone, the delivery guy finally showed up. I called the restaurant to let the manager know that my food had indeed arrived and that they did not need to bring another order. So, imagine my surprise when the manager arrived at my apartment 15 minutes later. Not only had he brought me the dinner I had initially ordered, he also brought me a generous helping of risotto (2 orders?) and a delicious panna cotta with fresh berries. He was aware - before he even left the restaurant - that my delivery had arrived, yet he still went out of his way to personally bring me more food as well as another heart-felt apology. The moral of this story? Treating your customers with such consideration and sincere thoughtfulness will certainly be appreciated, and the story will definitely be passed along. Also, I intend to frequent this restaurant any time I'm looking for a great meal out with great service. But would I order delivery from them again? Absolutely. I'll also encourage my friends who live in this neighborhood to do the same.
Posted by F. Loren on 04/15/2010
Read that there was a new chef here so we decided to try him out; have enjoyed our previous experiences here. Good decision on our part and theirs. Highlights: scallop crudo, grilled octopus, BBQ quail, beet salad, sweetbreads, skate. Good bourbon and cachata drinks. Great lighting and very, very good music--an aspect too often overlooked or done completely wrong. Recommended.
Posted by AllieB. on 01/03/2010
We had a dinner reservation they could not find. We asked to sit in a booth and they gave us the opposite. We had to flag down the waiter for water, bread, our dinner took forever. When we asked the waiter to check on the food he said "the chef gets annoyed if we ask too many times". The food did arrive, portions were small and NOT that interesting. We will not return. No one said good night to us on the way out, we were one of few diners over 40 but really ridiculously, rude treatment.
Posted by Hanna Bart on 12/22/2009
who goes to chinatown for romance and fine food? i will make it a habit from now on! had the most amazing experience here. did a 9:30 dinner on a friday (which was AWESOME) then stayed for the late night party and danced my risotto right off. TOTALLY worth the trip to chinatown
Posted by SParklocal on 11/22/2009
My boyfriend and I have tried Broadway East four times now. It seems they keep changing chef's. The newest one is ok, but not as good as the previous chef. The place is very pretty but in a self concious weird way. Staff seemed uptight and not very friendly. We went late ( bring a flashlight it is very dark and you cannot read the menu) . The waitress just wanted to go home, she disappeared after taking our order.
Posted by anonymous on 11/09/2009
We walked by on saturday night and decided to go in for a drink since it was quiet and had available seating. The bouncer out front ignored us while he was flirting with another person who he clearly knew or was trying to get to know. I told him all we wanted was to go in and have a few drinks and he gives us attitude and asked if we have a reservation? I said no. He tells us to wait and he was ready and continued to talk to his new "friend". So given this BS attitude, we just walked away. When he called us back, I told him forget about it. The beauty of the LES is it's cool laid back vibe. I expect attitude from the meatpacking area, which is why I never go there. This place should change it's policy or prepare to be out of business.
Posted by anonymous on 11/08/2009
Went there Nov 2009 for my friends going away party, moving to another country, we reserved a table. The food was mediocre, way overpriced. My friend who reserved the table had to put her card down to reserve the table. Everyone in the party of 20 paid separately for their drinks we were there for about 6 hrs, probably spent well over $700 all together. At the end of the night when my friend went to get her card and pay off the 3 drinks she ordered on it, they ran her card $250, and then coerced her to sign the slip, stating that we had not spent enough money as a group and did not meet the 2 drink minimum each. We asked to speak with the manager who refused to speak with us, the waitress was very rude and refused to change the bill. In addition, the next day it appeared she gave herself a $70 tip on top of it. Although this place was cool will never go back.