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Midtown West >
Bocca di Bacco
Posted by Anonymous on 07/26/2009
I used to love this place but my last 2 experiences have been terrible. I went for brunch today and had both bad food and bad service. The waitress informed us that they were out of a few items on their menu and that their coffee machine was broken. No coffee at brunch? I should have known to leave then..... After asking for bread, the waitress said that the muffins were just coming out of the oven. 25 minutes later, burnt muffins arrived. When the meals finally came, they were not so great either. My boyfriend's eggs benedict was sunny side up eggs. My omelette contained ingredients not on the menu. After this experience and a dinner with terrible service recently, I will not be returning to Bocca di Bacco. Too bad. This restaurant used to be great.
Posted by ELISTNY on 07/23/2009
I went here Saturday night before a show - I thought the place was adorable. I really liked the ambiance. We sat at the chef's bar - and I felt the service ( specifically the bus staff) was excellent! We did appetizers and shared an entree. All were delicious and I really like the addition to the area. Definitely worth stopping in for a meal. The Gnocchi was wonderful!
Posted by Liv on 07/05/2009
I went recently for drinks and appetizers. I really liked the wood tables and paneling, it gave it a warm cozy feeling. My food was good. I only tried appetizers and salads so I can't comment on the pastas. Good selection of wines of course, including many by the glass. Downside is that it's easy to rack up a bill, but really the prices are in line with most of Manhattan. Service was good when I went, quite gracious. I would go again with a small group of friends, it's a nice place with a good atmosphere.
Posted by Samantha on 06/07/2009
I initial visit was to the restaurant. Food was great - service was o.k. As we live in the area and I do not cook we have ordered from there 3 times. Will not be ordering from there again. Despite the food being better than average there are a couple of service issues that seem to be a recurring issue. (1) on all three occasion the person delivering the food has had no cash with them. The first time we bent over backwards to find them the cost plus a tip. The second time we way over tipped. The third time we asked them when ordering to send the delivery guy with change. Yes you guessed it - he turned up with no change. This time, bored with the same old s-h-i-t he got a 2 dollar tip. Sorry dude - your issue not mine. Also this is the only Italian restaurant I know that does not send parmesan cheese. First time nothing. Second time we asked for extra to be told it was $2 a serving. The tiny tiny servings. Smaller than salad dressing servings. Despite thinking this was a piss take we asked for five - got two. Tonight we forgot to ask for cheese and got none. It's the attention to detail that kills it for me every time. Will not be ordering or going to this restaurant again. They obviously could care less when it comes to customer service, both in the restaurant and for deliver. Such a shame as the food is above average.
Posted by Anonymous on 05/11/2009
Good stuff first - its got a great ambience - large yet cozy, wine-cellarish yet not dingy. The waiter recommended a great bottle of house wine but the good service ended there. When I asked for a recommendation for a good veg pasta, he looked at me like I was a little crazy, saying he didnt have a clue (which is odd - its not like I was asking for tofu at a steakhouse). Went with the ricotta spinach tortellini, which you're forewarned is made with butter sage sauce, but turned out it wasnt fried or even dunked in butter but floating in a mini pool of it. Amazingly, it did nothing for it - it still managed to be dry and almost rubbery. Rubbery's good though, when compared to my friend's pasta, which had bones in it. Yes, Im veggie, but I know that's not done. She was fine to stop eating it though - she was already pretty full from the greasy appetisers we'd had including bruschetta which was actually closer to full on chicago style deep pan pizza.
Posted by Anonymous on 05/10/2009
Good stuff first - the ambience is great. Large yet cozy, wine-cellarish yet not dingy. Giant wine list I havent seen anything like anywhere. The waiter recommended a great house wine, but the good service ended there - when I asked for a recommendation for a good veg pasta, he said he didnt have a clue about them (which is odd - its not as if I was asking for veg food at a steakhouse). Went with the ricotta spinach tortellini, which you're forewarned is made in butter sage sauce - but turned out it was not just fried or dunked in butter but actually floating in a mini pool of it. Which amazingly did nothing for it - it still managed to be dry and almost rubbery. Rubbery's fine though, when compared to my friend's pasta, which actually had BONES in it. Yes, I'm veggie but I know thats not done. Might have still recommended it as a decent place for a date etc IF you happen to be on the UWS, if I hadnt later found that my card was charged 100 bucks more than what I signed for. They could have just returned my money, but made it worse by claiming it was because my friends cards hadnt been charged at all. We check, and of course, they have. Shady accounting system, in addition to poor food - you get the picture!
Posted by Anonymous on 01/19/2009
The second we paid our bill, the manager came to us and asked us to leave because the table was reserved. They certaintly didn't seem to be in such a rush when they asked us if we'd like to order dessert. But of course when we paid our bill, they were in a rush to get us out of there and the manager actually asked us to leave. There are SO many wonderful restaurants in that area, so I would NOT waste my money or time at a place where they treat you with such disrespect. Especially in this economy, they should value their business!