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Murray Hill / Gramercy >
American (New) >
Blue Water Grill
Posted by okay on 05/11/2004
I went to BWG for lunch this past Sat. I didn't have a long wait at all. However, our waiter was very aloof and seemed as if he had better things to do than serve us our meal. I did not have a good experience because of the service. But, the crab cakes and sushi were excellent. I will not rush back because there are tons of places in the city with good food and GOOD SERVICE!
Posted by Bill on 05/10/2004
Our dining experience at the Blue Water Grill was mixed. We made reservations (for a party of six) one week in advance at 7 pm but still managed to wait for an hour before we were seated. No explanations or apologies were extended but a snobby responses such as "tables are being prepared so it'll take a moment." Make sure to grab some "swedish fish" gummy candies in a fish bowl by the bar to curb your appetite. After the long and tiring wait, we had to literally beg to get a basket of bread for our table due to the poor service. Our waiter seemed rather detached and aloof when it came to table service. It felt as though he was doing us a favor to service our table when in reality that was his job! The food was exceptional especially the seafood castle and most of the fish dishes (sea bass and halibut). But again, it was the poor service that spoiled our mood and atmosphere. The waiter made very little or no effort to make us feel like welcomed dining patrons. The busboy actually made more of an effort by refilling our bread basket and glasses of water. In summary, if you're headed to this restaurant then expect to wait on line (even with a reservation) and expect poor waiter service. The redeeming items are the food and busboy.
Posted by Anonymous on 04/14/2004
I too have had to endure long waits but the food is very good. My favorite room is the Jazz room downstairs. Also the seafood tower is great for two!
Posted by JW on 03/22/2004
I have read the other reviews, if you go to any restaurant in NYC you may have to wait, especially the good ones. This one is worth the wait! I am not a big seafood fan but had a great meal. The entire evening was very nice, and the atmosphere is perfect. I recommend this restaurant all the time!
Posted by Robert Morris on 03/01/2004
Stopped in to the BWG on this past Saturday afternoon for a late lunch - got a table for 4 in a reasonable amount of time considering no reservations (about 35 minutes). Drinks at the bar were good, though limited bar design kept space to a minimum. The late lunch was excellent - Lobster Bisque was quite good. Crabcakes excellent, the Sea Bass was delicious. Overall the food was quite good and very well presented. The service was what I found exemplary. The group I was with was tired, hungry and in a word, surly. Our waitress was initially late to stop by, but did check in early to apologize, letting us know there would be a slight delay - not a good start, though I did appreciate her making the effort. Withing a few minutes she was back and things just got better. She went out of her way to take care of simple things like recommending dishes from her personal experience, talking to us on a personal level to make us feel welcome, procuring something as simple as iced tea (of which they had been out of) and making us feel very welcome - in fact by the end of our meal our minds were relaxed our moods restored and a new favorite restaurant established. It is this kind of caring individualistic service that seperates a fine dining establishement from a favorite fine dining establishment. It is this kind of ervice that I find all too lacking in many of NYC's restaurants. Thanks Abigail for a wonderful experience.
Posted by Michael on 02/25/2004
I was reading the review submitted by "40th Birthday!" and it sounded like my experience with BWG last year. Same scenario: best friend's birthday; reservation at 9:30PM ; confirmed by BWG that day; manager's apology, but no champagne. Left out was the air-head reservation person behind the computer. That's the problem with restaurants that become a "hot destination": over booking. N.YC. is a big city avoid the aggravation go somewhere else for a fish diner [sic.].
Posted by Anonymous on 02/11/2004
It was one of my friends 40th Birthday. I made a 9:30pm reservation of course days in advance. Blue Water Grill actually called my house to confirm the reservation the day of. What a horrible night it turned out to be. We weren't sitted until 11:00pm. They brought over free champagne and spilled the champagne all over the Birthday Girl. The food was good but about time you ate you were so mad from the wait that you didn't even get a chance to enjoy it. The manager came over and apologized for the wait but that didn't make us get sitted any earlier. There were some Women who traveled from Boston had a 9:00pm reservation and didn't get sitted until 10:45pm. I would never eat there again or recommend this restaurant to anyone.