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Posted by 10-year New Yorker on 08/24/2010
My buddy and I sat at the bar from 6:30-10pm last night and ran up a nice tab including a full meal. There were 3 different beers I asked for that they didn't have and when I received our bill I was shocked to see after having 5 drinks apiece, we did not receive a buyback even after they didn't have what we asked for on 3 separate occasions. I soon after found out why. After seemingly developing a fairly nice bartender, he just dropped our check, gathered his things and began to leave the restaurant. It then became apparent why he could care less whether we were happy with our bill or our experience. He wasn't working for his own tips. he was working for "the man." This place is just a money making machine that doesn't care for its customers' experience. Should I be surprised? They just opened up a stand at Citifield. I stopped the bartender before he left and said, "Aren't you going to see our check through? Not a single buyback? He reluctantly spoke to the manager to get a beer taken off, which is great, but then proceeded to tell me he shouldn't have had to do that because we were lucky to have been able to sit there all night and watch TV!!! Lucky??? We were drinking all night and chatting with the other clientele. Isn't that something they would want us to do? I looked around and the place was virtually empty. No one was waiting for our seats. He said we were lucky to be allowed to sit there the entire evening. And he kept getting defensive and asked me multiple times if I wanted to speak to a manager. I did not. Are you kidding me??? I was shocked. Didn't want to waste anymore of my time in a place like that. Horrible customer service. Unfortunately they have turned into a restaurant similar to many others in NYC, one which only cares about their bottom line and not the satisfaction of their customers' experience. Even after all that, I gave the awkward and coldhearted barkeep a 20% tip, but that most certainly will be last time I spend any of my hard-earned money at an establishment like that.
Posted by Angela on 07/19/2010
We went to Blue Smoke on Saturday night with our two children and had a great meal. The wings were fantastic, just enough kick to them, I had the seared salmon and my husband had the ribs--all delicious. The kids loved the mac and cheese they said it was even better than my homemade mac n' cheese which says a lot because mine rocks. The wait staff brought cookie dough shaped like a pig out for each of them to decorate, they got to take home their baked cookie when we left. We were in NY for a long weekend from Toronto, we wanted to have nice meals while there even though we were traveling with kids and we found that at Blue Smoke.
Posted by NYCFoodieChick on 07/17/2010
I don't get some of the lukewarm and negative reviews here. Blue Smoke is fantastic whether you are on a date night with the hubby or celebrating with the whole family. We have always had a great experience and enjoyed the food here. The hosts are pleasant and accommodating. The waitstaff are knowledgeable and attentive without being overbearing. The atmosphere is casual and comfortable with enough space for everyone. The food is tasty and there's always plenty leftover for doggie-bags. I highly recommend the deviled eggs, hush puppies, brisket, ribs, sugar snap peas (in season), and mashed potatoes. If you are of age, wash it down with a Lynchburg Lemonade. Those are my favorites. But you MUST save room for dessert. Their pastry chef, (Jennifer Giblin), has secured her place in Heaven with her chocolate layer cake. Simply divine! If you are lucky and the menu includes the Fluffer Nutter Sundae, go for it! You know the famous deli scene in "When Harry Met Sally"?, that's what it feels like to eat this sundae.
Posted by MAXIMILIAN on 05/25/2010
There is no question that this Bar-B-Que place is overrated. For a long time the city lacked a lot of quality Bar-B-Que places, so this seemed more like a glass of water in the desert when it first came around. It's OK, but it's really not that great. If you have the time, take a trip to some of the other Bar-B-Que places tucked away in the corners of this great city. We still don't have a lot of Que to choose from, but if you ask around, you'll get some opinions from people and you may find that this pops up pretty low on the list.
Posted by delg23 on 05/14/2010
Being from the south, I found this place to be highly overrated. The food was bland. I'm used to getting WAAAY better bbq for 1/3 of the price. Personally, I like Brother Jimmy's better!!
Posted by Anonymous on 04/18/2010
anybody on here who is bashing blue smoke has obviously suffered some serious head trauma. My Gf and I just got back from there and wanted to see if anybody actually has the audacity to say negative things about some of the worlds greatest food. the food is both inventive and soulful. I've had every single side on the menu and they are all delicious, some of course are better than others. The ribs and the fried chicken are some of NYC's finest. Don't listen to the haters, Blue Smoke is orally orgasmic.
Posted by Disgruntled guest on 03/20/2010
Ordered the Chicken Fried Sirloin and received what looked like 2 small chicken strips. The biscuit that came with it was literally bigger than the Sirloin. And for $24.00 for the meal these people and anyone else who goes here has no idea what a good meal is.