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Murray Hill / Gramercy >
Posted by Molly on 03/31/2011
Slow service at lunch. Waited almost 40 minutes for our food today, then ordered dessert, waited a while and the waitress told us she forgot to put it in. Had brisket... I'm from Texas and always looking for good brisket. This wasn't it. The "lean" was, not surprisingly for anyone who knows this dish, dry. The "marbled" was entirely fat with no meat attached. It felt weird to pay upwards of $20 for a plate of beef fat. The banana cream pie tasted like lemon? It was sour, couldn't finish it. Very good atmosphere, maybe a good place o drink or something. Food is very overrated and service friendly but inept.
Posted by Anonymous on 02/01/2011
This place further proves that people from the NorthEast know nothing about fried chicken. And ditto from most of the other dishes here. If you think this place knows anything about Southern food, then you're just taking their press release as word (along with multitudes of bloggers). The servers and location are nice. But unless your expense account is picking up the tab, hit somewhere else.
Posted by Ritu on 01/31/2011
Everything has a touch of smoke to it, including the famous mac and cheese. Definitely get the Mac and cheese!
Posted by RuleB on 12/07/2010
Not going back. Food was good, but the service was horrible. I even wrote to voice my concernover such poor service, something I NEVER do,and didn't even get a response. I have been here several times and always hoped the poor service was just for that night. Too bad, it seems it's every night
Posted by Katherine on 11/14/2010
Nobody told me how good looking the waiters are! My waiter was very attentive and refilled my water 3 times (I had a very long day of shopping). And the sweet potato wedges are a must. I had the apple wood organic chicken and my aunt had the pulled pork sandwich. They were okay, but I am definitely coming back to try all the other things on the menu. The atmosphere was possibly the best in new york for me.
Posted by 10-year New Yorker on 08/24/2010
My buddy and I sat at the bar from 6:30-10pm last night and ran up a nice tab including a full meal. There were 3 different beers I asked for that they didn't have and when I received our bill I was shocked to see after having 5 drinks apiece, we did not receive a buyback even after they didn't have what we asked for on 3 separate occasions. I soon after found out why. After seemingly developing a fairly nice bartender, he just dropped our check, gathered his things and began to leave the restaurant. It then became apparent why he could care less whether we were happy with our bill or our experience. He wasn't working for his own tips. he was working for "the man." This place is just a money making machine that doesn't care for its customers' experience. Should I be surprised? They just opened up a stand at Citifield. I stopped the bartender before he left and said, "Aren't you going to see our check through? Not a single buyback? He reluctantly spoke to the manager to get a beer taken off, which is great, but then proceeded to tell me he shouldn't have had to do that because we were lucky to have been able to sit there all night and watch TV!!! Lucky??? We were drinking all night and chatting with the other clientele. Isn't that something they would want us to do? I looked around and the place was virtually empty. No one was waiting for our seats. He said we were lucky to be allowed to sit there the entire evening. And he kept getting defensive and asked me multiple times if I wanted to speak to a manager. I did not. Are you kidding me??? I was shocked. Didn't want to waste anymore of my time in a place like that. Horrible customer service. Unfortunately they have turned into a restaurant similar to many others in NYC, one which only cares about their bottom line and not the satisfaction of their customers' experience. Even after all that, I gave the awkward and coldhearted barkeep a 20% tip, but that most certainly will be last time I spend any of my hard-earned money at an establishment like that.
Posted by Angela on 07/19/2010
We went to Blue Smoke on Saturday night with our two children and had a great meal. The wings were fantastic, just enough kick to them, I had the seared salmon and my husband had the ribs--all delicious. The kids loved the mac and cheese they said it was even better than my homemade mac n' cheese which says a lot because mine rocks. The wait staff brought cookie dough shaped like a pig out for each of them to decorate, they got to take home their baked cookie when we left. We were in NY for a long weekend from Toronto, we wanted to have nice meals while there even though we were traveling with kids and we found that at Blue Smoke.