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Midtown West >
Ben Ash Delicatessen
Posted by San, NYC on 04/08/2007
My 5 friends and I walked into this deli at around 10pm last night. We noticed that, in their menu, they sipulated a $12.50 order minimum per person as well as a sharing charge of $3.00 per person. We asked the waiting staff if it was alright for us to order less than $12.50 per person since we only wanted coffee and dessert. The man waved off the menu and said it was no problem. So we decided to stay and ordered from the menu. When our order were served, they made a mistake with my beverage. I pointed it out to the waiter but accepted the beverage nonetheless. After we had been there 45 minutes, the supervisor came by, slapped our check on the table and told us to pay up as they wanted our table for another group that had walked in. When we told him we were not ready to leave (we were still drinking our coffees!) and pointed out the fact that the deli was not full (there was a whole section at the back that was empty!), he retorted that we had not ordered enough. We told him that we had checked with the waiting staff prior to ordering, and expressed our unhappiness with the way he was treating his paying customers! We stayed another 15 minutes or so to finish up our drinks. But that deli has lost our business forever! They also lost the business of the other group as they refused to seat that group in the empty section of the diner - what poor business sense! In summary, the food was average, the prices were above average, the service was slow and the management displayed bad attitude, exercised poor judgement and treated their paying customers badly.
Posted by Vlap77 on 03/29/2007
The service is ver poor. The food is below average and completely overpriced. The atmosphere is unclean and unappetizing.
Posted by Anonymous on 01/01/2007
Don't let the fancy neon sign seduce you. We went there late at night for drinks and a before-bedtime snack. First, the waiter fouled up our drink orders. No big deal. Long day...things happen, but there was no apology from the waiter, just attitude. Then, out came the matzah ball soup ($8). It was cold, the matzah ball was the size of a baseball and about as heavy/flavorful, and the vegetables (peas and carrots) came from the freezer section of a grocery store. We couldn't finish it. Next came the turkey club sandwiches (with bacon on the side, $21). This consisted of two pieces of soggy bread, a thick slab of cold cuts, and about a quarter head of iceberg lettuce. There was no possible way we could have fit it into our mouths, and we ended up taking out half the ingredients just so we could eat it. The bacon was burnt to carbon. We planned to make our dissatisfaction known with our tip and were surprised to find that a 20% gratuity had been included on the bill. Overall, a poor dining experience in a city that romanced us with its food. For those prices, it's hard to believe anyone would go back. It's a tourist trap, plain and simple.
Posted by Anonymous on 05/29/2006
Had breakfast here by myself, 30 bucks for an omelet, side of bacon, OJ and coffee. Food very ordinary. Good location, great street scene. Service was very nice. There are much better choices.
Posted by Anonymous on 05/11/2006
On our trip to the city, we were looking for a yummy dessert. The wonderful looking chocolate cigars in the window lured us inside. We took-out two brownies and two cigars for a total of $17. We always expect to pay more in the city, but this was unbelievable. On the ride home I reviewed the menu and gasped at the high prices......higher than any other deli in town. When we got to our hotel, I couldn't wait to taste our desserts. How disappointing it all was. Service was very nice though. Sorry folks...Wouldn't recommend this one.
Posted by Foster on 05/03/2006
They have a very good reuben sandwich, and they have always helped us out with our children spliting their meals. Very pricy however we go there once a year during our annual trip to NYC.
Posted by mbucky on 04/30/2006
Our group consisted of 2 adults and 3 children all under the age of 7. For one thing, the place did not have a children's menu. When we told the waitress that 2 of the children were going to share a plate of pasta, she came back and told us that we would have to pay a plate sharing charge of $3. That seemed ridiculous given that the restaurant was nearly empty and that kids were the ones sharing. Aside from that, the service was poor and the food mediocre. The prices were high too for the amount and quality of the food received. There are definitely better choices out there!