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Posted by Anonymous on 12/07/2014
With the exception of the hot potato chips with blue cheese sauce, and the beignets with assorted jams, all our main brunch dishes for a table of 10 had something (or everything) that was cold. All 6 orders of French fries were cold. In addition, everyone's food did not come out at the same time; I returned my Kentucky ham eggs Benedict, that came out in the third shift because they were cold, and I didn't get another order until everyone was finished eating and ready to order desserts. The manager apologized and said it was unacceptable and would remove it from the bill. However, after all that wait, it was too salty to even be edible. A total disappointment.
Posted by Anonymous on 04/23/2014
Love the environment but that's where it ends! Hosts were cold- waiter was cold- food was cold! Get it together!
Posted by Druid dreams on 03/31/2013
We dined here this past Thursday and I was shocked with the experience we had! The host stand was rude and judgmental, the server was ok and could tell we were a little annoyed by our greeting at the front door. He tried to fix our attitude but wasn't present at the table long enough to do so. The apps were cold, the entrees took over 40 minutes to arrive and were also cold. My steak was overcooked and my wife's fish was undercooked. We don't send food back to the kitchen, we just dont return to the restaurant and don't recommend it to anyone. I'm sorry this experience was so poor, we are in NYC frequently on business and this location is right where I have my companies east coast office. Too bad.
Posted by Homes on 10/12/2012
I have no idea what the attraction is here. The food wasn't even mediocre, is was below mediocre. The mussels were cloudy and bland, the smoked chicken was cold and tough. How do you even make chicken tough? Server was pompous. As a frequent NYC diner, I would never recommend this place.
Posted by Maria on 10/08/2012
Went for brunch on Saturday. Got the eggs, sausage biscuit, gravy....was cold - the eggs were sub par...gravy was cold, sausage was almost inedible. Biscuits were hard. Bread in the bread basket almost broke my teeth...save your money - go somewhere else.
Posted by Anonymous on 05/02/2012
Last night, my husband and I dined at Bar Americain NYC. We had eaten there several times before and had always had wonderful experiences. Unfortunately, our experience last night was absolutely disappointing. I had ordered a half bottle of Chardonnay priced around $34. The bottle that was brought to the table was not sufficiently chilled and I refused to accept the wine. The only other half bottle of Chardonnay was a significantly higher price around $54. I spoke to the manager. He did not offer any kind of apology. Rather, he stated that this situation was not his fault because he could not help it if they ran out of this wine the day before and the new bottle only arrived two hours earlier. I found this response to be highly arrogant. Instead of taking responsibility and apologizing for the situation, as any restaurant manager skilled in the art of customer would do (particularly in a restaurant the caliber of Bar Americain), he was simply deflecting blame off himself. At that point, I explained that in a situation like this, I dislike having to take my displeasure out on the server’s tip, so I’d much prefer we work it out. The manager told me to do what I needed to do, but that once again, he was not going to do anything for me. So, not only was his attitude arrogant towards us, he displayed no compassion for his server potentially losing out on tip money. (In the end, we gave our server a generous tip. He was wonderful and the only highlight in an otherwise dreadful evening.
Posted by Hawkeye on 04/05/2012
Went for brunch and it was great. The bread basket is amazing! Had the homemade chip and blue cheese dressing, which is addictive. Two had burgers--very nice, an Eggs Benedict and I had the Kentucky Hot Brown which was wonderful, though very rich and filling. Great restaurant.