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Upper East Side >
Posted by Rev on 12/20/2004
Man, these are the best bagels I've ever had. Too bad the guys behind the counter are so awful. They can only do one order at a time so lines go out the door even when they're not very busy. Sometimes there will be five people behind the counter and no one helping customers. When they do help they are slow and rude. If you're going to go, go during off-hours when they are less busy. The food is amazing, if only you could get it.
Posted by Anonymous on 10/10/2004
I've been a fan of this establishment until recently. I can't deny that their bagels are tasty but their service up until now is horrible. I had an experience where I ordered a sandwich, as I do on many ocassions, but this time was different. The bread that my sandwich was prepared on was stale. When I asked that they simple change the bread, the server refused. I immediately asked for a refund. With much attitude given to me, I got my money back. But, I didn't give up on my favorite bagel place. I went back a few days later and the server was downright nasty. When I asked if he could tell me if the bread was fresh, he said it was no good. Then, when I asked to see the manager, he said there was no manager there that I could talk to. I've gone back several times and got the run around when I asked to talk to someone in charge. All in all this was a good place gone bad. They will never see my money again.
Posted by anonymous on 09/29/2004
I am a bagel snob hailing from Brooklyn. I actually used to head over to Brooklyn for my bagels for months after moving into the neighborhood. Until I found Bagel Express. The servers are very friendly. Even when they got my order wrong (realizing this after I got home and tromped back) they were very apologetic and sincere. The bagel and spread choices are plentiful.
Posted by Anonymous on 01/18/2004
This is a great bagel place with very nice people. They will give you free cookies if it's your birthday.