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Posted by Anonymous on 10/10/2004
I've been a fan of this establishment until recently. I can't deny that their bagels are tasty but their service up until now is horrible. I had an experience where I ordered a sandwich, as I do on many ocassions, but this time was different. The bread that my sandwich was prepared on was stale. When I asked that they simple change the bread, the server refused. I immediately asked for a refund. With much attitude given to me, I got my money back. But, I didn't give up on my favorite bagel place. I went back a few days later and the server was downright nasty. When I asked if he could tell me if the bread was fresh, he said it was no good. Then, when I asked to see the manager, he said there was no manager there that I could talk to. I've gone back several times and got the run around when I asked to talk to someone in charge. All in all this was a good place gone bad. They will never see my money again.
Posted by anonymous on 09/29/2004
I am a bagel snob hailing from Brooklyn. I actually used to head over to Brooklyn for my bagels for months after moving into the neighborhood. Until I found Bagel Express. The servers are very friendly. Even when they got my order wrong (realizing this after I got home and tromped back) they were very apologetic and sincere. The bagel and spread choices are plentiful.
Posted by Anonymous on 01/18/2004
This is a great bagel place with very nice people. They will give you free cookies if it's your birthday.