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Upper East Side >
Posted by autrement qu'etre on 03/31/2007
Seems like other reviewers expect fawning service better suited to Ducasse. Whether in the shop or over the phone for delivery, the folks who word here have always been pleasant. There's always a line out the door and 15 people on hold with phone orders, so they may be brusque and efficient so that all are served in a timely manner. Whenever I order, they never fail to throw in an extra cookie or chocolate bar or some other treat. The bagels are fine. And above all, it's really cheap.
Posted by Anonymous on 02/07/2007
Yes you get what you pay for, but that doesn't excuse the rudeness you are guaranteed to be greeted with. The only way to worsen the experience is to order delivery. Be warned. If you don't like people being short with you, insulting and not consumer-is-always-right oriented then this is definitely not the place for you.
Posted by bagellover on 01/20/2007
I have ordered balgels from BE many times and it always delivered quality products. For those complaining about service, what are you whining about? This is not a five star restaurant. You get what you pay for.
Posted by Anonymous on 12/19/2006
Used to love ordering from this place. Used to have friendly service, which they are clearly no longer interested in having. They actually called back to say they would not deliver 7 blocks away. The past few orders have also taken well over 45 minutes. The food is still decent but not worth the hassle for delivery.
Posted by Anonymous on 10/10/2006
This place has some of the freshest and most delicious smoked salmon in all of NY!!! Just thinking about it is making me salivate! They have a great deal where you buy 1/4 lb of smoked salmon and get 4 bagels free. You can't go wrong with that. Everything else I've ordered here has been delicious, and the shrimp salad is incredibly fresh and tasty (not at all like the tasteless crap you'll find in the supermarket). They have a great selection of bagels too...everything from blueberry to egg.
Posted by Former loyal customer on 05/21/2006
I loved this place, quick service, quick delivery and the person (people) taking the phone orders were polite. This morning was the final confirmation that service is no longer something Bagel Express is interested in. I don't know with whom I spoke, but he could not have been more rude. Clearly they have enough business that they can treat long time customers poorly. If you enjoy being treated poorly, with poor phone service and rude behavior, this is the place for you.
Posted by Live down the block on 11/25/2005
I have read many of the reviews and can't believe that so many people like the bagels. I have lived in NYC all of my life, Brooklyn then Queens and now Manhattan. The bagel was invented by my people, lol. I consider myself an expert on how a bagel should be. The bagels here are way to puffy. Bagels should be dense with a crusty, shiny outside. I come here only for convenience. I find the service hit and miss.