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Posted by Sanglier on 02/03/2011
Have dined here 5+ times since it opened, despite uneven food and service. Why? Because it's authentic and the West Side has so few decent restaurants. Service at times has been friendly and helpful with requests. But at other times unresponsive and, from one hostess, downright arrogant and rude. As other reviewers note, the mussels are fresh and good quality. However, the veggie garnish e.g. onions (should actually be shallots) and carrots were barely steamed and ended up raw, instead of a quick saute and boiling in the broth as in Belgium and France. Fries are good, boeuf carbonade OK. Wine list pricey. Ambience cozy to a fault - claustrophobes beware!
Posted by Andrea and Rian on 01/23/2011
Never posted on menupages before...but this was too bad to let go. Went here for dinner for the first time. Poorest service of any restaurant we have eaten in in 10 years of living in NYC. The hostess was particularly rude and disrespectful, using profanity within earshot of guests, including a child. She also berated another waitress using profanity in front of guests. Food was OK, but service was disappointing. The hostess was hovering and grimaced and said to the manager (in front of our faces) that we ordered another beer! They were trying to get us out the door and gave us our check while we were still eating dessert and having drinks (we weren't even finished yet!) They seemed to resent the fact that we wanted to have a pleasant meal with a couple of drinks. Moreover, they squeezed six people into space meant for four and when we complained, they told us there was nothing they could do for us. When we walked out, there were bunches of people around the entrance waiting to be seated. Clearly they don't know how to manage their reservation system. With many good Belgian restaurants in NYC, there is no reason to go to this one.
Posted by 10024 resident on 01/07/2011
I had dinner with a friend at B West on a recent Wednesday evening around 8. I was promptly seated as I had a reservation which was great, although I could see that the somewhat small bar area had a few people waiting which must've been walk-ins. I ordered the red duvel mussels which was riduclously good and the sauce which was clearly abundant of cheese flavoring was subsequently mopped up with copious amounts of bread and fries...definitely an 'A' for the food. My date had the provencale mussels, which was also delicious. She ended up taking half of it home because the serving portion is huge. Service was about average...had to wait for a bit to get my server's attention for the check, but no real complaints...they also have a ton of Belgium beers here, which is the best beer country in my opinion...will defintely be back!
Posted by EMB on 01/06/2011
Went as two couples and had a (bit pricy but) very nice meal. I would recommend this restaurant and would go again soon. However, the 12 oz. steak looked more like 9 oz. and the beers came to the table with the glass half filled with foam (and in unusually small glasses). In fact, two of us ordered Pope (which was delicious) and on the first round my (small) glass was alost half foam, while my companion got a full glass of beer! You would think this would not go unnoticed. My second round was also almost half foam! It was offputting and seemed intentional skimping. It should not be a customer's responsibility to complain. Coupled with the undersized $30 steak, it seemed ownership (as opposed to staff, who were excellent) was indifferent and had implimented policies impeding fair dealing.
Posted by Jessica N Dave on 06/23/2010
Enjoy the cafe on the sidewalk. Wowwwww!!! Service exceptional. Mussels, amazing. Steak Frites Belgique is a MUST! Save room for dessert! Give it an A+
Posted by g-d on 05/14/2010
Went there last wife after walking by several times (and eating at the wonderful Mermaid Inn next door). Well, this place place takes the cake. I've never seen mussels this plump and juicy before. Normally you get mussels and they are shriveled up and meh and you're basically eating sauce and bread. Not here. Here you are eating big meaty mussels. Also had the Duck Club Sandwich, which was cholesterolically unbelievable. With a ton of Belgian hard-to-find beers on tap and dozens more in bottles, this place is a huge winner.
Posted by Alexios Shaw on 03/14/2010
Service is terrific at this restaurant, very lovely staff, beautiful and charming ladies work here. Not the place necessarily for a long leisurely meal (hardly possible anymore in Manhattan! not that many customers even seek such a thing) but the mussels & beer are terrific. This is a very good place for romantic dates, especially early in the week when it is a little less crowded.