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Artisanal

(Entrance on E 32nd St)
  • $$$$$
    RatingAvg. Dinner Entrée
    $$$$$Greater than $25
    $$$$$18.01 - $25
    $$$$12.01 - $18
    $$$7.01 - $12
    $Less than $7
  • French, Bistro, Wine Bar
  • 2 Park Ave, New York NY10016 40.746193 -73.982196
  • (At 32nd St)
  • click map to interact
  • (212) 725-8585
  • 0

User Ratings (Based on 125 reviews)

3.555
Food 4.0 Value 3.3
Service 3.3 Atmosphere 3.5

Other Restaurant Info

Phone:
work
(212) 725-8585
Fax:
fax
(212) 481-5455
Website:
www.artisanalbistro.com
Notes:
Visa, MC, AmEx Wine Bar Hours Mon-Wed: 11:45am-11pm Thu-Fri: 11:45am-12am Sat: 10:30am-12am Sun: 10:30am-10pm
Hours:
Lunch Mon-Fri: 11:45am-2:45pm Dinner Mon-Wed: 5pm-9:45pm Thu-Sat: 5pm-10:45pm Sun: 5pm-8:45pm Brunch Sat: 11am-3:45pm Sun: 10:30am-3:45pm
Serves:
Lunch, Dinner, Brunch
Features:
Business Dining, Group Dining, Prix Fixe, Raw Bar, Bar Scene, Online Reservations, Wheelchair Friendly, Accepts Credit Cards, Lunch Special, Take Out, Catering, Private Parties

User Reviews

  • Artisanal

    Posted by anonymous on 05/02/2010

    Worst Service in Town

    The wait staff is a stunning mixture of incompetence. We sat at our table for 20 minutes for our drink order. When our cheese plate finally came out, we had no bread. We asked another waiter about our order because our waiter was nowhere to be found, another rude waiter simply replied - I'm not your waiter. When our waiter finally resurfaced, we overheard both waiters mocking us right in front of us. At this point, we had to confront the manager who comped part of our meal. If you want to be treated poorly, ignored and suffer through your meal, then my all means - go here. However, if you want a semblance of service, you're better off going with a fast food joint.

  • Artisanal

    Posted by Anonymous on 04/02/2010

    Great Food - Horrific service!

    I have tried Artisanal for lunch a few times as it is only a block from my office. The food is excellent, fresh, and delicious, but the entire wait staff should be retained or fired. We decided to give it one more try for a late lunch today and I do not think we will be returning. The food took a long time to arrive and that was after a long wait for out drinks and bread. When our courses did come out they were in the wrong order and one of the appetizers was completly overlooked. It never made it to the table or the bill. It was as if we never ordered it, but I saw the waiter write it down. Once the entrees arrived not one person came to the table to check on us for over 30 minutes and all servers and busboys purposely avoided making eye contact. As we waited even longer for the dishes to be cleared we watched more than half of the serves sitting across the restaurant folding napkins. On top of everything the restaurant was only a third full the whole time and they were completely overstaffed. How can it be that proper attention is not paid to your guests at a time like that? Order to go because no one there deserves to be tipped!

  • Artisanal

    Posted by nrgfoodie on 03/26/2010

    Don't come after 9pm they'll be rude!

    I was at Artisanal for dinner TWICE this week - one night after a concert that ended (we arrived at 9:45) and another to meet friends one night around 9. When my friend and I arrived at 9:45 the first time, we were told we wouldn't be seated as the last seating was at 9:30 - so we went to the bar and the bartender was SO rude - obviously mad that we were going to order food. He snapped that we could only order any food before 10. We ate fast (as we were being eyed by everyone we felt to hurry up - even though there were at least 40 people in the place)... The second time was even more ridiculous - there were at least 15 tables open at 9:30 - when we arrived (we had planned to eat at the Breslin but it was jammed) - we were asked if we had reservations, and when we said no the one hostess ROLLED HER EYES!! When we were seated (mind you the place was at least 70% full at this point) - the waitress TOTALLY rushed us. She was over every 30 seconds (I kid you not) to ask if we were ready to order drinks, ready to order dinner - we were chatting and I think 5 minutes to look at the menu isn't too long!!!! I don't know what's up there - but when you read the website it clearly says dinner Monday - Friday until 11. You can make opentable reservations until 10:45 - we were clearly within their published limits here... and yet they treated us - both times - extremely rudely. Wouldn't rush back, which is a shame, as we live around the corner.

  • Artisanal

    Posted by RowC on 02/17/2010

    Always Good and Reliable.

    I have never had any problems with the main Artisanal on 32nd St. The service and food has been consistantly good and I have used the restaurant for both business and personal dining. I have even brought small children into the restaurant and had special attention given to their needs. I had some problems with the new restaurant downtown (when it first opened) but when I complained the manager came over and made sure we were treated much better.

  • Artisanal

    Posted by Mfine on 02/15/2010

    Never Again!

    We arrived at the restaurant and were seated in area which was overcrowded, two sets of two rows of small round bistro tables were diagonally set along the restaurant, my elbows were touching those next to us and more tables just anywhere they could they fit them. It was already crowded and chaotic and they kept rearranging the tables as we sit, lifting them up and above everyone's heads. We were seated and it was 30 minutes or more before anyone came. 20 minutes later the waiter came and asked us again about our wine choices which he claimed he simply forgot. Then it was another 30 minutes for the wine to come. So, an hour on into our Valentines dinner we were sitting on an empty table with water only, no bread, hor douves or anything else. After more than an hour an half I had to motion the waiter and asked him if we are going to get anything we ordered, or at least some bread to go with our (near empty) water glasses. I had to really make the point to him. He was disappearing about 10-15 minutes at a time and more and nobody was getting anything. Then the wait station machines went down , which they covered with napkins and put a signs "do not touch". So we sat and waited, and waited, and waited. About two hours later we finally got wine and some bread which we had to remind everyone for. Finally, hor douves arrived cold and nothing memorable in terms of taste. Also, I ordered the pate with cornichons, one of which looked like it had been bitten off. Disgusting! Maybe it was just broken, but at a restaurant, let's at least try for a little something in terms of presentation. Our experience was now getting more than ridiculous. Dinner arrived with no appropriate cutlery and so we eventually had to start and a steak knife was delivered 10 minutes later. Again, at the end we had to ask for more water as there is nobody really attending to the tables. Wait staff was simply walking around completely out of it. The food was average and for the price we paid poor quality. Finally, the much waited dessert 'fondue for two' came which had 3 bits of an strawberry , somewhat strange that for the price of 59 per couple they could not include a whole strawberry! Everyone around us experienced the same wait time and a family and a couple simply left before their meals arrive. For a place that charges $150 and more for dinner for two this is simply unacceptable on any night.

  • Artisanal

    Posted by Anonymous on 12/10/2009

    ok

    Go for the fondue (Gouda!) and cheese, not the entrees. The entrees are just ok. Service was ok but our waiter was very short with us, took him a while to warm up. It was also BOILING hot in there.

  • Artisanal

    Posted by Arlene on 11/18/2009

    Perfect Dining Experience

    I love the mood and the upbeat atmosphere at Artisanal. I have been there numerous times, and always come out with a smile on my face. It is a happy place and a lot of fun. The Artisanal Fondue is delicious and fun to eat. I love the Dover Sole, and the wines list is on e of the finest.

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