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Posted by HotPastrami79 on 06/09/2008
My boyfriend ordered the steak sandwich (which comes with fries) five times and every single time the fries were missing! And this is even AFTER reminding whoever took the order that fries come with the dish! Although they offered to send fries afterwards, it would be too late. Who wants to eat the steak sandwich as an appetizer and then the fries as a main dish? The manager was minimally helpful only offering a half-apology, removing $4 from the bill, and saying, "my guys know the sandwich comes with fries." Apparently they don't though and I definitely suggest re-training the staff so that they're familar with the menu!
Posted by Veronica SD on 05/15/2008
Wow, these negative reviews are surprising. I mean, this place ain't stellar but it's still a great place to go for some deli grub! We like it because it's conveniently located, large enough to usually have tables for groups, & offers a wide [select]ion of crowd-pleasing NYC faves that'll satisfy most of the palates in your party. Stick w/ the usual faves (eg potato knishes, blintzes, sandwiches, etc) & you'll be satisfied. Service is usually friendly & accommodating albeit sometimes vacant (last time we went we had to ask twice of an extra side of Russian dressing). Overall, a pretty good place.
Posted by Anonymous on 04/20/2008
I stopped in here for a couple of knishes and they were great. A couple of mornings later, I called at 9am for a delivery (Nova Platter, coffee, knish, egg cream). I was told the food would arrive in 15 min. It still hadn'r arrived at 10:30, so I called back and learned that it had just left the place. The woman on the phone sounded indifferent. It arrived 25 min later, minus the knish, which was on the receipt. The receipt said 10:30, meaning they had waited an hour and a half before processing my order, which I'd put in when they had just opened. I called back and the same woman, sounding like she couldn't care less, asked "You want the knish?" "Yeah," I said, "You got paid for it, didn't you?" (The Nova platter was good, at least.) While I waited, I tried drinking the coffee. It was old tasting, seriously burnt and undrinkable. The knish arrived a half hour later, about falling out of the wrapper. I was so disgusted by then, I just tossed it in the trash. The woman I spoke to had never apologized for the service, or even sounded as though she could care less. Artie's gets no future business from me.
Posted by Persephone on 04/17/2008
I've been in several times because it's nearby a friend's place, and had it delivered a couple of times. I've been kind of underwhelmed, especially on the value front, but today was "the straw." I can't eat caraway seeds, so I asked for wheat bread, but got something with seeds in the bread- that looked exactly like rye. I would have just eaten the brisket part, but my husband got a very smashed rueben that had smushed all the way to one side like it had been juggled, so I decided to call (something I've only done a few times in my life). The mgr. was nice enough, but called back several times with extra questions implying we were in error. Here's the part where they lost us- when the replacement food came, it was LOWER quality. Mine had very very stale bread, that had been torn in half. Husband's was cleanly presented, but far less meat, and not the right kind- we would have assumed it was just low-quality pastrami, except we had just seen the kind they used on the first one- with the dark smoked edge with spices. Totally missing on this one, it was only the plain pink pressed kind. Naturally we were suspicious (given that clear show of bad attitude) . We just pitched it, and just will not order again. Too bad, hubby likes pastrami.
Posted by Anonymous on 03/31/2008
Such fatty and mediocre pastrami. It is not a NYC quality deli, I mean sure if I were a tourist (like my mother) I would quvell, but uch is all I can say. A consistent dissapointment.
Posted by Anonymous on 03/20/2008
I've ordered from this place a number of times and they have always been slow. However, tonight they just never showed up. I was told it would be 30 minutes when I placed my order. After an hour I called and was assured it was on it's way. After an hour and forty-five minutes I was again assured it was on it's way. It never showed up and the person who answered the phone didn't seem to care or think this was out of the ordinary.
Posted by D from Bergen County on 12/02/2007
The place I wanted to try was packed, so we tried getting a dessert here. , On close inspection,some cakes in the glass case looked slightly beyond their prime. However, the chocolate cake studded with tiny semi sweet morsels was excellent and served two easily, Service was also semi sweet.,