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Upper West Side >
Posted by Josie Ann on 11/22/2014
I went on a date with my boyfriend of a year relationship to a nice meal. I love diners and I thought this would be a great spot. I never been before. The atmosphere is nice the tables are too close together though. The Waiter I had was very nice and polite. I wish I knew what his name was because he should get a raise for working so many tables, and still have gave great customer service to all. Now when I was done we ask for the check. We gave him a great tip for his work. He then went off. I forgotten to ask for my food to be taken to go. I ask an other waiter. WORSE customer service ever! I had a bacon cheese burger deluxe. I dont eat all my food so there was a decent amount of fries on my plate. The man ONLY put the half of my sandwich in the box! In a container, big brown bag, and then a plastic one... The whole meal I paid for wasnt in the box! Now the food was interesting in a bad way. My bun for my sandwich was on the burnt side. The burger itself was really tasty and the french fries were nice and crunchy. My boyfriend ordered the pancakes.... they looked pale. They looked as if it wasnt cooked all the way. The great thing about the meal is the side of bacon we ordered. They gave us around 6 slices! So that was pretty awesome. The amount of frustration! The manager at this location should train the whole staff again! I honestly do not recommended anyone to this restaurant because I feel like I gotten ripped off! Never coming back here again...
Posted by ChefZ on 11/10/2014
I don’t think I’ve ever experienced worse service than Artie’s. Our waiter first came by after over 30 minutes of waiting. During that time we had not even been given any water. Our matzoh ball soup came at about 45 minutes in, and note we still hadn’t been given any water, just a bowl of pickles in all that time. After about an hour, with no entrees, no water, and our waiter obviously avoiding us and the other neglected tables we decided to walk out. We left $10 for the soup and cut our losses to salvage the afternoon. The neighboring table who came about 25 minutes after we arrived had no silverware and never even saw a waiter the whole time we were there. We both tried to flag down other waiters, but they just shrugged at us since it wasn’t their area and proceeded to ignore us. They waited about 20 minutes before just walking out. This place has gone seriously downhill. It feels like a glorified tourist trap based on the poor service and overpriced food. It shouldn’t survive treating its customers that way, but it will because it used to be good and has a good name. One might say, well I bet they were slammed and really busy – that is not an excuse and in any event the restaurant was not full and had free tables. Just poor management, no oversight, and no professionalism from the staff. I wish I could review the food, but all we were able to have was the matzoh ball soup and some pickles. I will say, you can get better pickles at your local farmers market. And as for the soup, it was just OK nothing special. You have a 50/50 chance of having better matzoh ball soup at any given diner in the NY/NJ area.
Posted by R.T. Klass on 05/07/2014
Every New York neighborhood used to have a kosher deli -- not great, but good & reliable -- along with a Chinese chow mein spot & a red-sauce spaghetti joint. They are almost all gone now, replaced by fancy Chechuan & South Asian. Artie's is a copy of the old neighbor-hood deli, but mediocre. The world's worst matzoh balls, like glue -- Café 82 next door (a coffee shop owned by Cypriot brothers) has better matzoh ball soup. Pretty good mushroom barley soup, okay -- not great -- pastrami,corned beef, etc. Overstuffed sandwiches imitate the celebrity spots.
Posted by CosmicAvatar on 11/18/2013
I don't know if we struck it lucky or what, but there were no queues and we were taken directly to a table. Service was perfectly fine. Ordered a speciality sandwich I (corned beef, pastrami, Swiss, coleslaw and Russian dressing) and the meat just melted in the mouth. Having not touched a pickle for two decades after an unpleasant initial experience, I decided to try the sour and dill pickles brought to me with my meal and found them fresh and crunchy, and the cheese blintzes were delicious. Maybe other New York delis are better for all I know, but I could not have asked for a better first experience. Cheers!
Posted by Disappointed on 05/25/2013
Somewhere I read that Artie's was a good restaurant with great pastrami; however, both of these claims are patently untrue. The service was terrible, it took forever for the waiter to finally take our order and it was about 25 minutes before we finally got our food (two pastrami sandwiches and french fries are not that time consuming of a meal to prepare)...the pastrami itself was dry and flavorless. I would not recommend Artie's to anyone. Ever--It. Was. Just. Awful.
Posted by WestSider on 03/18/2013
I had a craving for old fashioned brisket and chicken soup. Almost didn't order because of the negative reviews. But this is the only option that delivers this combo in my neighborhood. Delivery was timely. 45 minutes (was promised 1 hour). Food needed a couple of minutes of reheating but was tasty. Soup tasty, matzo balls good texture, fluffy style. Brisket, a little dry but once immersed in the delicious gravy (packed in separate container) perfect and enough for two generous meals. Accompanied by perfect potato pancakes and good kasha. good value given the quality and quantity.
Posted by Brian on 12/23/2012
Artie's is really just a mediocre deli that has gone downhill over the last 10 years - Delivery took over an hour and a half and I am 4 blocks away. Won't ever order from this place again.