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Upper West Side >
Posted by enzo on 07/31/2011
What a splendid surprise. Tucked in on a tree-lined block, outdoors, caamari fritti, linguine w clams and carpaccio. Im in heaven or Italy! Great
Posted by Anonymous on 06/07/2011
I've always loved this restaurant so perhaps it's a fluke, but my last visit was miserable. The service has always been a bit spotty, but what I experienced the other night was inexcusable. 50 minutes for my starting salad, followed by a waitor who seemed irritated my table was asking after our food. Instead of stopping by the table with an update or an apology, he waved his hand at us, blowing us off completely. We left cash for the salad and abandoned the meal. An hour is an awfully long time to wait without any apologies or acknowledgement from the staff. Slow service is one thing, but rudeness is quite another. Too many fantastic Italian restaurants in the area to put up with that. Sadly, I think this last visit was indeed the last.
Posted by Kate Dera on 05/23/2011
I have been to Arte Cafe 3 times for brunch. First, a year ago, great experience (great service, yummy food), Second, 2 weeks ago, omelette tasted soapy and service was slow, Third: unbelievably disappointing: I have never written a negative review before, but felt I had to pass on this story. A waiter accidentally spilled scalding hot tea water down my guest's back. Unfortunate, but accidental. Perhaps not the most skilled waiter I'v ever seen, but he was very apologetic and reacted quickly with ice and napkins. The manager's reaction, however, was abhorrent: No sincere apology, brushed us off, acted like it was no big deal ), did not offer to call for medical help, and did not even comp her meal or drink: infuriating The food was also very mediocre. I will NEVER be back. The place is clearly going downhill. There are plenty of other delightful restaurants in the area, I suggest you chose one of them instead.
Posted by Stu on 04/17/2011
The early bird special we had on Friday evening was super. The salad, soup, and pasta were all right on. The service is perfect and the restaurant has plenty of room to enjoy a comfortable, quiet, and unrushed dinner. The value and quality is among the best for Italian food on the UWS. Outdoor tables are also available now that the weather is warming up.
Posted by Anonymous on 01/29/2011
This is the first time I've ever been compelled to write a review - we ordered delivery (lasagna and orriechete) and it was literally the most disappointing foodI've ever had from a restaurant, especially at these prices. The lasagna was in a strange round shape and the quality of the meat was very poor (my high school cafeteria lasagna was tastier). The orriechete was overcooked and oily.
Posted by Anonymous on 01/23/2011
Despite past negative experiences, I decided to give Arte Cafe another shot. Unfortunately, my party had yet another unacceptably low quality experience. Never again will I dine at Arte Cafe. To keep it short: Our waiter took 30 minutes to take our drinks order and never returned for the rest of the night. We were served by the bus-boys and no one came to check on the quality of our meal. We poured our own wine, we were never read the specials, the food was undercooked, and obtaining the check was nearly impossible. The quality of the food and service was reprehensible. There are too many high quality establishments on the Upper West Side - don't waste your time with this one.
Posted by anonymous on 09/18/2010
I hadn't been to Art Cafe in some time, maybe 2 years. Well, I found out why last night. My girlfriend and I thought we'd give it a shot - mistake #1. The place always looks decent, but I should have been clued in when I saw not a single smile on the faces of the waitstaff and hosts. They were about as friendly as an IRS auditor and had really no interest in where we sat. We chose outdoor patio, mistake #2. The door leading in and out screeched loudly every time it was opened, which happens every 1-2 minutes. Our waiter, who decided after about 5-7 minutes to even acknowledge us was about as interested in providing us service as DMV employee. He was more interested in humming songs to himself and wandering in and out of the door. We ordered food, mistake #3. First, we were served ice cold bread from a basket stored outside on the wait station, not too unusual, but this bread was horrible. Maybe 2-3 days old. The olive oil was cooking oil placed in a Patron bottle on the table. Really? You couldn't even afford your own oil dispenser? We got our food and I took about three bites before realizing how tasteless and lacking in any culinary skill it was. The sauce was clearly from a 32 gallon drum of commercial (read military grade) sauce. The pasta, which they claimed to be homemade was clearly Play-Doh masked with less salt and pounded into submission before being dipped in tap water and plated. The chicken for what they claimed was Chicken Parm was clearly raised in an environmentally unfriendly cage, because it was quite angry and tough. We couldn't get out of there fast enough - and asked for our check about 17 minutes after our arrival. We laugh about it now, but we want to spare ANYONE (enemies included) from ever stepping foot into Art Cafe. There is no art happening here ... clearly.