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I ordered a large cappuccino and an almond croissant which totaled $8.10. I gave the guy a twenty dollar bill. He held up the bill and asked "Do you want me to take it out of this?" WTF? What was he asking? Why was he asking? He just told me the total, and I handed him cash and still he asked if I wanted to pay with the money I just handed him. Was he thinking that maybe I wanted to leave an $11.90 tip and he should just keep the twenty? I never figured out his intent. Anyway, the cap and croissant were great, but the who place is wall-to-wall with pretty boys and handsome girls all typing away on their netbooks or Apples, spread out, each taking may more space than they were entitled to, each nursing a long-finished cup (small) of coffee. Anyway, the above peeves aside, it is a nice place.

Don't pay any attention to reports of poor service. There is no wait staff--orders are taken at register and your name is called when drink/food is ready. The coffee is fantastic, and the bread is phenomenal. The best addition to the neighborhood in years!

this place has so much potential. great space (especially the outdoor area!! so hard to find in nyc) and good coffee, but the service . . . the workers look like their bored/want to die. the poor service definitely takes something away from a place that could be so charming!! regardless, i will be back since i can get a nice cup of coffee and wifi alfresco.

The staff are rude, inefficient, bumbling. Sandwich and latte were fantastic, but overpriced.

The interior of Aroma Espresso Bar was so nice that I fully expected the rest of my experience to live up to the first impression. I was not so fortunate. The cashier who took my order fired questions at me just as my responses were coming out of my mouth. She was almost rude and never once smiled. I find it a bit rude when those who are supposed to be waiting on you prefer to converse with one another in front of you as if you are not there. It's not only extremely rude, but it really does send a message to a customer that they are unimportant. That is exactly how I felt when I was at this place. My sandwich was dry dry dry. The dressing that was supposed to be on my sandwich was a mere spit. So annoying. The only redeeming moment of this experience came when an employee asked me if my food was ok. I told him that it was ok, but dry. He offered to take it back for me but I was ready to leave. I did get a warm smile from him. Maybe he should be management and could train the other employees there that having a personality might be good for business. Where where where is customer service? Aroma Espresso Bar, you should really train your employees to treat your customers better

I love the Aroma DT! It's an awesome experience and the service is amazing. Now what happened UT? I was so excited when it opened up UT. The service is awful! The people look like they are bored, I ordered a Frozen Hot Chocolate and misunderstood the girls' mumbling, and she ordered the Light Coffee rink instead. Plus my drink didn't taste fresh at all! Will never drink from there again and will definitely tell my friends and co-workers to steer clear from there.

Great place. My Italian BF was raving about it. This is the only place in NYC I know of where you can get a short, Italian-style espresso or a perfectly-foamed cappuccino. The decor is also pretty cool.