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American (Traditional) >
Posted by Crabapple on 03/20/2014
My husband, my 4 yr old and I had dinner at this location at 8 pm on NYE. Four times they served me bacardi 151 when I requested a bacardi and coke. After bringing this to the attention of both the manager and later Applemetro (the franchisee) - both dismissed it as no big deal since, in the end, the drinks (which I had only taken sips of) were taken off my check. After months of chasing, they sent me a forty dollar gift certificate - and one in the rudest email and insincere apologies ever - and it was from the head of Applemetro. We visited Applebee's because we believed it to be a welcome and family environment. We will NEVER return after the experience we had.