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Posted by Anonymous on 02/01/2011
I can't rate the food, because I was never seated. Hubs and I went on Saturday night. We walked in, the bar was 3/4 full, and there were - to our count - three open tables in the front, and half the restaurant open in the back. It was 8:10 p.m. The hostess told us the wait would be half an hour. She was waiting for reservations to arrive, and one woman at the bar was waiting for her companion to show up, but she couldn't give an estimated time. Husband and I were ready to be seated and eat. When we pointed out that the restaurant was half empty and we thought a half hour wait was unreasonable, the hostess insisted on honoring the reservations (um, hi, half the restaurant is empty...all your reservations were running late) and the woman at the bar whose party was not complete. I've worked as a hostess before at a an upscale restaurant that received lots of traffic. It's common practice to hold reservations for 15 minutes, and then seat walk-ins if the reservations don't show. You sit with a floor plan, and rejigger your tables to accomodate as many customers as you can - the ones who made reservations and walk-ins. That's how you make $$ for your restaurant, not turning away complete parties who are hungry and willing to patronize your establishment. There are plenty of other restaurants in the neighborhood worth trying. Apartment 138 doesn't understand "customer service".
Posted by anonymous on 10/21/2010
I have had some good dishes here. Recently, however, I ordered the eggs over creamed spinach and english muffin with tomato wedges. It came out lukewarm after 20 minutes. The eggs were not salted enough and the creamed spinacy was not creamy or rich enough. What is even worse, there were five wedges of a tasteless, mealy, whitish tomato circling the plate. It was the kind of tomato that should only be served during a famine or a war. I did not say anything because I was so hungry and we had waited nearly 20 minutes for our food. I just salted the hell out of it and kept my mouth shut. Moral? Don't order something with tomatoes because the kitchen staff cannot tell a good tomato from a bad tomato. Hey APT 138: A good rule of thumb, if the tomato looks dry and mealy, it probably IS. Duh.
Posted by anonymous on 08/22/2010
Until recently, everything about this place was excellent. However, the bar service now leaves something to be desired. Hopefully things will turn around before long; I've seen specific patrons receive subpar service, while others are given due attention. If this place wants to discriminate clientele, then I trust they're aware of the consequences.
Posted by claire on 03/20/2010
maybe victim of their success..over one hour after ordering to pick up, still no food. I'm standing in the restaurant, the waiters won't even offer me a soda. But as strange as it is, it took them 5 minutes to ask for money. So now I paid, but am still waiting..it better be good
Posted by Angela on 02/18/2010
Had to wiat over an hour to be seated, but the burgers were great. The menu changes though, so if you are looking for something particular, call ahead. I would also reccomend you make a reservation, because it is a very busy place.
Posted by anonymous on 12/20/2009
we had a larger group of people, and the place was kind of empty at the time, but we got great service and food!
Went here as part of a group of 6. I guess they knew they would automatically grat us 20% because they proceeded to give us the worse service I've experienced in 4 yrs living in NYC. We were very easy going about everything but it took them almost till the end of the meal to bring us basic items like Tea and Coffee. The brunch was ok, but honestly it was a typical omelet I could get at Manhattan places for a few dollars less. They may have made a nice gratuity on my group with bad service but we will not be going back.