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Posted by Paul on 10/10/2011
I took my family to Angelo's for dinner on October 9th. I have eaten there in excess of 20 times and, as usual, the food was good and a good value; however, the service was pretty bad. We were seated at 6:00 p.m., and at that point the restaurant was not crowed. It was 20 minutes before our server came to take a drink order. The food came within a reasonable time but not all together; that is, three people got their dishes and the other two had to wait another 7 to 10 minutes. The food was brought to us by the bus staff; the waiter did not reapper at our table until a full hour after he took our order, and we had to flag him down. He never asked to refill our drinks. For that matter, our water glasses were never refilled. We desparately wanted dessert and coffee but when we asked the bus person for a dessert menu, he said we would have to get it from our waiter, so that was another 10 minutes. After ordering, it took 15 minutes to get our coffee. Of course, we had to ask to the check. We were in the restaurant for two hours, about one hour longer than we wanted. The waiter made absolutely no apologies for the subpar service.
Posted by Salad Lovers on 10/05/2011
We worship the salads here, esp that honeyed dressing on the Arugula one, and the Siciliana (remember to tell them NO anchovies). Each salad has its own fresh dressing and yes, they are stingy with dressing, but yes, they will give you an extra dressing on the side if you ask. The sauce on the Spaghetti Pomodoro is gorgeous, perfectly balanced and garlicky, and the pizzas are very thin and very good. Your troubles only begin if you eat here - management force you to listen to loud, harsh, ugly, pounding music, which they will not ever turn down, making conversation impossible under the tin ceiling. We don't like to scream at lunch or dinner, so, although this is our office local, we've stopped taking clients to lunch here - they have lost a fortune just by being wired and bullying and snarky about everything, from refusals for (admittedly, delicious) meatballs to a bit of butter for the cheap, not very good white bread rolls. It's amazing that in a neighborhood where people are used to being treated nicely, this nonsense goes on, but it's their loss. Tip: order a salad/pasta/pizza and pick it up yourself. Delicious, no stress, no noise, no snide refusals, and no tip required. Result!
Posted by mike on 08/28/2011
We got a couple of glasses of water only after the 7th request over a period of 30 minutes. We spent an hour and a half just having a salad and a pizza. The pizza wasn't bad, but the salad had almost no dressing on it. One of us ordered a lemonade, which was basically a glass of water with a lemon slice on the rim. The tin ceiling made the place so loud that I had to read lips to have a conversation.
Posted by Sarah on 08/02/2011
My roommates and I order pizza from here almost weekly with a salad to share with friends. It is consistently delicious and always a fast delivery. The gelato is really good too! :)
Posted by PM on 04/26/2011
I really do like the food at Angelo's, which is why I continue to order from them. I'm not a fan of the pizza, but I know others who are. What kills me is the service: dealing with them on the phone for delivery is downright painful. Whenever a particular woman answers the phone, I feel as if I've done her a major disservice by troubling her, and she can't understand the easiest of orders. Regardless of who answers, they typically need to put me on hold two or three times to get answers to even simple questions (for example, "What vegetable do you have today?") Again, I like the food...so endure the two minutes of unpleasantness on the phone. But, it's a close call.
Posted by Jill on 02/14/2011
I usually order from here without a problem. Tonight, they gave me the wrong order, sent the guy back to pick it up but didnt bring my order, sent another guy back with my order but no bread, and had an attitude when I called back to request bread. Mistakes happen, but this place has no clue how to treat a loyal customer when they make a mistake. Will be re-thinking ever ordering from here again.
Posted by Chelsea on 12/03/2010
This place is terrible. You'd think being one of the pizza places at a prime spot in Midtown East would make them surpass anywhere else...Not true! I called to order a pizza with meatballs and ricotta to be told they wont put meatballs on pizza. I said, "So there's meatballs in your pasta but you can't put them on the pizza?" Their answer was a firm no. I asked if they had wings. The answer was no. The total for two large pizzas was $48.something, which is sick. As in I almost fell over at the prices! I called back and canceled my order to be answered by the manager who said, "And how am I supposed to know what order this is? I take millions of orders a day." I told him he should ask for my phone number and/or name to figure that out. I will never order from here again not to mention I work somewhere where we order pizza about 10 times a night for customers.