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Southern & Soul >
Posted by leslie on 05/25/2009
Whenever I feel like Southern food but don't want to cook, I go to Amy Ruth for a good meal. Their food is authentic without being overly greasy or unhealthy. I am sure to have a delicious meal whenever I go there. Unfortunately, I do take great exception to their service. Once I ordered the side dish veggie plate (food that is already cooked) and it took 45 minutes from order to serving me, not to mention the 15 minutes waiting to give the order. recently, I waited 6 minutes, before walking out, during which no one so much as even acknowledged my presence. Who knows how long I would have be left waiting. If you can deal with the slack service, then you will receive not only an authentic but a tasty meal. Admittedly, the service in the back room is better than the front and overall once you get the water's attention, you have a chance of getting service. I am terribly frustrated by the lackidasical service in this restaurant, however , and will be avoiding it. In fact I am hoping the owners will see this review and take action. I could use a good piece of fried chicken.
Posted by the Undercover Brother on 04/10/2009
If you go at lunch, be prepared for at least a half hour wait before a waiter takes your order, and then another 20 minutes before you recieve your food. The food is tasty that's for sure but Soul food does not mean "saline" food and the dish I had was so salty it raised my blood pressure to such a level that it ruined my entire day.
Posted by Anonymous on 11/06/2008
I go to Amy Ruth's only when I am really desperate because it is across the street from my home. There are many better soul food restaurants in Harlem. Tonight I called to order takeout, and was told that they don't accept takeout orders after 10:00pm. It was 10:05. I walked in and ordered an entree and two sides. As the person behind the counter ran my credit card, he made a comment about how I should not be ordering two starches. Then he told me that they don't have my entree after running my credit card. When I decided to change the entree, he tried to charge me the difference of one dollar. This is after another server told him that they did not have my first choice (he didn't know himself). I told him that he should not have charged me for the first entree if they didn't have it and in either case, I should not be charged for the entree change. He agreed, then he told me that he deleted my first order and needed to charge my card again, but did not want to give me the receipt showing that he had credited the account. I finally re-ordered and he charged my credit card a second time. Then as I got ready to get my food and leave, he told me that he did not have one of my sides. Another server said that because of the election celebrations two days ago, they were now out of food. I understand that, but I don't understand why the people actually taking orders don't know what food they have but charge people anyway.
I love this place! Great service (except when I want more water, strangely), Great Food, Great place to people watch... For the love of God, please have someone at your table order the honey dipped chicken. It's like manna from Heaven! And the collard greens are the best I've ever had at a restaurant. The mac is decent too.... Oh yeah, and the potato salad!
Posted by Terry on 10/27/2008
I had been here before and thought the food was good, not great, and it was a weekend and very crowded. Maybe because if was during the week and during lunch that I found the service to be better and the food was excellent. I took 4 friends visiting from California and they all loved it. We had waffles & fried chicken , cooked perfectly. The coffee was excellent as well.
Posted by CSW on 10/18/2008
This place does have GOOD soul food. I saw some of the poor reviews on here, and thought I assure you about the quality of food. Now I will be honest, the restaurant is small, and seating is difficult. Nonetheless, the wings and catfish is delicious. Also if you enjoy yams, and mac&cheese (little oily) but good nonetheless.
Posted by Ms. 313 on 09/20/2008
I love the waffles here I could almost eat them without the syrup. The fried chicken, fried whiting, mac & cheese, green beans, smothered pork chops, greens, and cornbread also hit the spot. It's all very close to the food I grew up on. I would stay away from the seafood platter though, because the crab cakes were NOT good. If there was no waiting outdoors (freezing in the winter) and more attention from the waitstaff, this place would be pretty much perfect in my eyes. I don't really expect elbow room in Manhattan restaurants anymore. Sitting upstairs is slightly better than downstairs for that at Amy Ruth's.