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Posted by Anonymous on 11/06/2008
I go to Amy Ruth's only when I am really desperate because it is across the street from my home. There are many better soul food restaurants in Harlem. Tonight I called to order takeout, and was told that they don't accept takeout orders after 10:00pm. It was 10:05. I walked in and ordered an entree and two sides. As the person behind the counter ran my credit card, he made a comment about how I should not be ordering two starches. Then he told me that they don't have my entree after running my credit card. When I decided to change the entree, he tried to charge me the difference of one dollar. This is after another server told him that they did not have my first choice (he didn't know himself). I told him that he should not have charged me for the first entree if they didn't have it and in either case, I should not be charged for the entree change. He agreed, then he told me that he deleted my first order and needed to charge my card again, but did not want to give me the receipt showing that he had credited the account. I finally re-ordered and he charged my credit card a second time. Then as I got ready to get my food and leave, he told me that he did not have one of my sides. Another server said that because of the election celebrations two days ago, they were now out of food. I understand that, but I don't understand why the people actually taking orders don't know what food they have but charge people anyway.
I love this place! Great service (except when I want more water, strangely), Great Food, Great place to people watch... For the love of God, please have someone at your table order the honey dipped chicken. It's like manna from Heaven! And the collard greens are the best I've ever had at a restaurant. The mac is decent too.... Oh yeah, and the potato salad!
Posted by Terry on 10/27/2008
I had been here before and thought the food was good, not great, and it was a weekend and very crowded. Maybe because if was during the week and during lunch that I found the service to be better and the food was excellent. I took 4 friends visiting from California and they all loved it. We had waffles & fried chicken , cooked perfectly. The coffee was excellent as well.
Posted by CSW on 10/18/2008
This place does have GOOD soul food. I saw some of the poor reviews on here, and thought I assure you about the quality of food. Now I will be honest, the restaurant is small, and seating is difficult. Nonetheless, the wings and catfish is delicious. Also if you enjoy yams, and mac&cheese (little oily) but good nonetheless.
Posted by Ms. 313 on 09/20/2008
I love the waffles here I could almost eat them without the syrup. The fried chicken, fried whiting, mac & cheese, green beans, smothered pork chops, greens, and cornbread also hit the spot. It's all very close to the food I grew up on. I would stay away from the seafood platter though, because the crab cakes were NOT good. If there was no waiting outdoors (freezing in the winter) and more attention from the waitstaff, this place would be pretty much perfect in my eyes. I don't really expect elbow room in Manhattan restaurants anymore. Sitting upstairs is slightly better than downstairs for that at Amy Ruth's.
Posted by nikki on 09/06/2008
The hype of this place is crazy. First off, it's the size of a shoe box. There is no waiting area , you have to stand on line outside. It was winter when I dined there so standing in a line in the cold to be seated, did not make me happy. The place is so small you and the person your sitting next to is almost touching..."other customers". The food is not fresh. The fish was hard and taste like it's been frozen and very greasy.. the greens were over cook, mushy, and sweet as hell... the mac&cheese was a bowl of oil and cheap cheddar cheese...Just not good. The service was not good. The staff acts if they are doing you a service by wating on you.! This place is hyped up alot and that's why I went. But I was very displeased. And how are they going to sell kool-aid for $3.00?
Posted by Harlem Armo on 09/04/2008
I just had to write a review because I LOVE this place and am saddened to read some reviews that may deter adventurous diners from visiting. It is the BEST soul food in Harlem, hands down. I have been living in the neighborhood for ten years and have tried them all. Its the most consistent and has the best atmosphere. For people who complain about the food being too greasy, my response is, its soul food, not macrobiotic health food. Its gonna be comparatively greasy. That being said, I have never tried the smothered steak, because I am not big on the smothered dishes in general as the dishes by nature tend to be...greasy (duh). If you have never been you MUST have the fried chicken and waffles. The chicken is crispy and the waffle has always been perfect. I have never been disappointed by any of the sides (corn bread, collard greens, mac n cheese, sweet potatos..all yum!) The fruit punch is the best drink to order to wash it all down with! The service does get slow at times when there are a lot of people, but its a fun atmosphere so reland and enjoy the wait....its definitely worth it!