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Posted by Anonymous on 09/17/2007
Long day leading to a hungrily-sought good hearty meal. I did not get that here at EJ's. 1) seated in a bad spot (next to the bathroom) 2) waiter pretty much incompetent 3) food preparation / serving time longer than to be expected (i ordered grilled chicken sandwich and waited about 20 minutes) 4) suggestions from waiter were bad-- e.g. drinks, the canned version was suggested over the fountain and costs 28% more and no free refills! 5) overall pricing is too much for the only OK meal that I had: gazpacho, black cherry cola, and california club wrab.
Posted by upperwestsider on 07/02/2007
I've eaten at EJ's and ordered delivery on many occasions. I'm open to the fact that when you order over the phone, a restaurant may get something wrong occasionally but, like with any business, when something goes wrong, the way you handle it makes all the difference. There's a particular guy who I seem to generally reach when I call for delivery. I'm sure he's a nice guy, but he literally rushes the call, barely checks the order, and then when I get the wrong thing, I'm not surprised. When I've called to let them know the wrong thing was sent, they don't even apologize. The woman who answered on this one particular occasion listened to what I said (and I was polite--am not a yeller/screamer type) and then hung up without so much as an apology. Hey EJ's, customer service means you have to be nice and courteous to the customers. If something goes wrong, customers like me will be more understanding if a restaurant is at least a little apologetic instead of being dismissive. Say "thank you" after I place an order and don't make me feel like I'm keeping you from another imortant call. Actually listen when I'm giving you an order so that the wrong order doesn't get sent out. Say "I'm sorry" if the order arrived with items missing and offer to do something constructive to make the situation right. The food is reliable, but they've struck out with me twice recently on messed up orders. I'm giving them one more shot. I kinda hope they see this and get it together.
Posted by WestSideNewlywed on 05/29/2007
We dined here for the first time on Memorial Day around 9pm. I found the atmosphere to be clean, crisp, and well-maintained--every bit the classic 1950s/60s diner atmosphere. The menu is large and diverse--breakfast served all day, fresh-sounding salads, creative sandwiches, more traditional entrees, etc. Our waitress was attentive and polite. I had the crunchy french toast and the low-fat granola, both of which were very fresh, flavorful, and tasty. My husband had a chicken club and a chocolate milkshake, both of which he enjoyed. Our total bill came out to about $33 which was very reasonable for the amount of food we received. This is a great neighborhood restaurant for a casual and fun dinner. Highly recommended!
Posted by zb42 on 05/20/2007
This review is about the West Side EJ's. Had not been to EJ's in a while, and was severely disappointed by our last visit. Though the atmosphere is still good, it used to be that the food was worth the wait. Not any more. I had the Hebrew National Omelette, which was the worst omelette I had in a long time. The eggs were greasy and runny; and they used some cheap salami which did not sit well with my stomach. My wife had a sandwich which had beef that was dry as dust. And she didn't like the cole slaw, which used to be one of her favorite side dishes here. At least our son seemed to like the mac & cheese. Though the service was prompt and efficient, our waiter got testy when we asked questions about how certain items were prepared. It was quite obvious that he wanted us to get on with it so that his next customers could be serviced. I'm a New Yorker and can eat fast. There's not need to rush me just because you want to maximize the number of customers at your station! Did EJ's get new owners since we were here last? This visit reminded me of the old Business 101 scenario where the owner of a successful restaurant known for its soup sells the business to a new owner. The new owner wishing to maximize profits, buys cheaper ingredients for the soup and hires a new chef who will work for less money. Of course, the customers notice and the restaurant loses many of these formerly loyal customers. Question: how long (if ever) will it take for the restaurant to regain those customers? Until EJ's improves its fare, our latest visit will be our last.
Posted by Anonymous on 05/02/2007
I'm regularly going to EJ's its a great place for kids, where you can relax and have a great time.
Posted by uwsider on 04/08/2007
EJs gets my four stars because it's consistent- no surprises- and because the staff, on the phone and in person, is nice. The vegetables are always fresh, salads are great and the burgers/ fries are excellent. Breakfast is always pretty solid, too. It's just a good ole dependable diner with great service.
Posted by Upper West Side Dad on 04/08/2007
I've been an EJ's regular for many years, both before and having kids. They serve solid, basic diner food at affordable prices. It's one of my favorite places for breakfast with the kids, especially if we get there before 9 am when it starts to get crowded. The service is always friendly and I've always found them to be accommodating of special requests. If you're very picky, you'll probably find something to criticize, but if you want a good meal at a reasonable price in a regular. no-nonsense atmosphere, you won't be disappointed.