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Posted by Shocked on 06/29/2007
My wife dragged me in so she good get a cup of tea - and I was shocked to find out how much I like the place. It's a little kitschy in terms of atmosphere - but tolerably so. The staff was really friendly and helpful (though the dining area can seem a little understaff since they take the time to talk to their patrons) . The food was great. I had the soup/half sandwich meal for about $12 and devoured it. The deserts are great as well - all in all a great surprise.
Posted by Debbie The Eater on 05/31/2007
Consistently delicious baked goods make Alice a hidden treasure that I can never get enough of. Forget the over-rated cupcakes at Magnolia and Buttercup, THESE babies are truly moist and flavorful the way I remember my childhood favorites. Scones are to die for, whether they're savory or sweet., and all the cookies are great, too. As for the dining in experience, the wait staff has been helpful and courteous. This is not formal tea at the Plaza hotel and that suits me fine. It's warm, friendly, and shabby chic...the way the best kep secrets always are.
Posted by loooove it on 04/28/2007
Alice's is great; fun to go out with the girls, cute interior, amazing scones and really good selection of tea. The service is a bit slow but so worth it! Excellent in all!
Posted by Disappointed diner on 04/22/2007
Poorly managed with a trite and tired decor. We went to great lengths to research afternoon tea for a recent trip to NYC celebrating my niece's 16th birthday. This sounded whimsical and much less formal than we usually experience at hotels. Alice's doesn't take reservations for groups under six people, but made an exception if I agreed to pay $20 extra for our group of four and give them my credit card number. Done! However, when we arrived at the Westside location, they had no record of us and with big sighs and much eye rolling, the staff finally called their reservationist to confirm they'd screwed up and wouldn't be able to accommodate us that day. Since we were leaving NYC that afternoon, we couldn't reschedule. They did offer us any "to go" items we'd like, so we picked out four cupcakes and scone for the train ride home. At that point, I was angry and disappointed for my niece, her friend, and my sister who were good sports about the whole thing. However, they later remarked that the cupcakes weren't even very good!
Posted by displeased on 04/04/2007
I recently took my visiting mother for what I had hoped would be a special and fun early lunch/tea. I had been looking forward to visiting Alice's, and expected a special place. Upon entering I was surprised to see the interior, which is depicted as very cute and whimsical on the website. The walls were plain, the seats were not plush, and everything had the feeling it needed to be cleaned and redone. I tried to keep my spirits up. We ordered tea and sandwiches. The service was very slow, but we were enjoying our tea time. The sandwiches were fine, nothing special. But what I was really looking forward to (and the reason we had really gone) was to try some of their delicious-looking scones. Unfortunately that never happened. Our waitress took our order for sandwiches and tea, and then we were never helped again. Our sandwiches were taken away by a busser (half eaten, to save room for the scones), and then we sat their for 40 minutes. No one seemed to be getting great service, though the people to the left and right of us were asked if they wanted anything else and were given their checks while we still waited to be helped. We tried to get her attention, but she wouldn't even glance our way as we sat with cold tea and no food for over a half an hour. I finally had to get up and walk in front of her to get her attention and ask for the check. So we left, disappointed in the atmosphere, the service, and VERY disappointed to never taste those delicious looking scones. I will try the one of the East Side, but the West Side is definitely NOT recommended, though take-out might be a fine idea.
Posted by Charlene on 03/14/2007
My daughters & I had tea at the West Side Alice's yesterday. It was such fun! We had previously been to the East Side venue. The sandwiches were to die for, the scones too!! I never manage to eat the cookies...they are not as tempting. I had the Boston tea which was really nice & the Green tea we ordered was also nice. I highly recommend the East Side, as the decor is much nicer. There are more windows (upstairs) & the lighting is so much better. It is also larger. We recently had tea at the St. Regis & trust me Alice's food is much better & more abundant!! The price is half!! We have lived in England & have experienced tea MANY times over. The only suggestion I have is to update the decor a bit.
Posted by Ivete on 03/12/2007
We got scones to go and they were every bit as good as the scones we've eaten in England, which is really saying something! Service took a while even for take out but it was worth it.