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Posted by Unhappy Michele on 03/24/2008
I found this place when looking for a child friendly restaurant. Got suckered in by the whole Alice in Wonderland theme which the restaurant is far from reminiscent of Alice in Wonderland. This place was NOT a child friendly restaurant. Every table had china on it when you first walked in. A child's dream to hear them all smash and even when you didn't order tea the staff did not take them away. The "changing table" in the bathroom was a nightmare. It was an old square wood table that was too small to fit my 10 month old on and I was fearful the whole time that my baby was going to get a splinter. The lunch menu was limited and just not good if you have anyone that is a picky eater in your group. Even a simple BLT had to have a bleu cheese spread on it, which I ordered because I like bleu cheese but this spread was just not good and did not compliment the sandwich. Someone else ordered a black forest ham sandwich and all it had was ONE slice of ham on it. For the prices of these sandwiches I would expect to have more than ONE slice of ham. They even managed to screw up tap water by serving it room temperature. The place is extremely small and extremely cramped. We were put in the back room and it is just not possible to get comfortable if you are more than 2 people. My mom did rave about the mango tea but if that's the highlight of the experience I'd rather buy the teabags and enjoy my own dining room table. Just overall terrible experience. The staff was not attentive, the place was not Wonderland, it was NOT child friendly and I had much better sandwiches at the local diner for a fraction of the price. If you are going there for a scone and tea, I guess you may like it.
Posted by Anonymous on 01/28/2008
This place is unsuccessful across the board. The wait was certainly not worth it and the individual taking the reservation was rude and inaccurate in his time estimation by one hour. The sandwiches are dry and over-priced. The cute store front atmosphere is deceiving because the restaurant does not even come close to adapting such a comfortable and homey environment. Every person in the restaurant had their winter coats on- it was freezing.
Posted by Matt on 11/07/2007
I'm a foodie (who bakes) and a former waiter. It's hard to impress me, but Alice's always does. The servers are really sweet. Sure, it may take a little while for them to get back to you, but it's about the level of communication they give. I've heard the servers give lengthy descriptions of the teas and menu items. The decor is cute and the food has been consistently excellent. Bring your out-of-town guests in for a treat. My family (in from Buffalo) said it was the highlight of their most recent visit.
Posted by neighbor on 10/26/2007
I live in the neighborhood and always want to believe in Alice's. It just looks so darn cute. But then everytime I eat there I'm so disappointed. The sandwiches and salads taste awful. There are such weird flavor pairings that just don't work. The tea and scones are delicious though. I recommend keeping it simple and sticking to just those two things.
Posted by no longer a repeat customer on 10/04/2007
food is overpriced for what it is...especially a slice of dry, tasteless cake at $7 a pop. extensive tea menu, unaccomadating staff. Like eating in a cave with angsty, frustrated servers. recommendation: get it to go.
Posted by Anonymous on 08/21/2007
As a college student in NYC, I'm lucky to be able to take advantage of parental visits: mom/dad comes to visit son/daughter at school and takes all of his/her friends out to eat. On one particular parent visit, we went to brunch at Alice's, and it absolutely blew my mind!! The scone was MAGICAL, and a total surprize, because I always thought scones were supposed to be sweet and crunchy. This one was buttery and soft. Upon it lay two poached eggs and smoked salmon, with a side of roasted pears and asparagus. ALL OF MY FAVORITE THINGS! I can't say enough wonderful about this place! Patronize it immediately!
Posted by tealover on 08/14/2007
I adore Alice's. I have been here several times and often take out of town guests here for a cute lunch on the upper west side. The scones are to die for and the interesting selection of sandwiches never disappoints. The tea list is extensive and the staff is always helpful when trying to decide on a tea. The service can be slow, but I have never had a negative experience.