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Posted by Around the Corner on 05/12/2013
I'm addicted the to fish tacos: crispy beer batter, tender mahi mahi, and tasty sauce. The corn chowder makes you want to lick the bowl, and the batido de coco is pineapple-coconut heaven. I've eaten in and ordered out. It is a perfect second date place for adults who like each other's company (as you will have time to talk. the service can be a bit slow). It's also a great first date for older high school and college couples (food is good, inexpensive and the atmosphere--few tables, intimate space and off-the-beaten-path decor---makes one feel as if he/she has discovered a great find). The problem is the service; which, if you are a fan quirky characters in independent or foreign films, is also part of its charm. The phone manner is laughable. Sometimes the person forgets to announce the restaurant 's name, at other times he seems annoyed to have to speak to human beings, and then there are the times when he forgets that you're on the phone. If you are lucky, you may experience these and more on the same call. In the restaurant, the service is less unpleasant, but you will often hear the guy who runs the front of the restaurant arguing with the chef in back. They seem to forget that customers are present, and continue on with their private moments. It is hilarious. Really, you could use them to write a script about two grumpy misanthropes who, against everyones best advice, open a business in which they have to provide pleasant service to people in order to survive. Because the food really is tasty, and a great value, my partner and I put up with it, and have a great laugh every time we place our order. My advice to the owners: keep making good food, work a bit harder on being pleasant at least when people are present or become strictly an online/fax order restaurant.
Posted by Anonymous on 07/26/2012
Really not very good. Shockingly tasteless for Mexican food, the veggie tacos were especially poor. The cheese enchiladas were alright. In case you care, the most un-ecofriendly packing I have seen in a while (rice and beans in separate plastic containers).
Posted by Neighbor on 06/20/2012
I placed an order for delivery just now and haven't even received my order yet. I felt compelled to write a review. The phone service I received was the poorest service I have ever gotten. After having to repeat myself several times with a perfectly great connection not to mention the background did not seem loud at all the person taking my order was so short and disgruntled. There was no polite remarks made nor did the tone of the persons voice remotely sound pleasant. I was asked to hurry up and give my cc # and as soon as it was verified the person just hung up, no bye nothing. All I heard was a click. I live 5 blocks from this place and haven't had a chance to dine in. With the phone service I received tonight why would I want to go sit down and be treated this way for 30-45 minutes?? Hire someone who can actually give you pleasant service over the phone especially if this is a service oriented establishment.
Posted by Brooklyn on 06/14/2012
I love this place. The food here is excellent, the price is great. I could not recommend this place enough to everyone. The Chef, Chef David is so talented. His resume is amazing as well. The guy in the front of the house is a real artsy type but cool as hell. I had a great date, dinner for 2 and got out for a cheap price considering the quality of the food. Truly a gem here in Bed Stuy!
Posted by Amy on 03/04/2012
The brunch at Alcatraz is so worth the $11 price! I had the very tasty chilaquiles that comes with a bottomless cup of good coffee and muffins to start. The jalepeno corn muffins are my favorite. The service can be a little slow but who cares when you are having a leisurely brunch.
Posted by Johnny Holliday on 01/08/2012
I had great service, and delicious food at an affordable price. The portion sizes were perfect. Everything I had tasted perfectly fresh and made me want more. So... My girlfriend and I wound up ordering several entrees and apps to take home. I would definitely recommend this joint. Oh, and I have ordered delivery from here as well and, it was just as good.
Posted by justin s on 09/16/2011
This neighborhood treasure if easy to miss when walking down Franklin Ave, but once you try it, you wont be able to forget it. Try the mahi mahi tacos, and you'll see what I mean. It's always byob with a $3 corkage fee, which they waive at brunch on the weekends. Ther prie fixe brunches are very relaxed and reminds me of staying at a bed and breakfast. Alcatraz is unsurpassed in value and in taste in the neighborhood.