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Upper West Side >
Posted by Anonymous on 10/17/2011
The food in there is definitely above an average deli but the service makes me never want to go back again. The people working the salad bar are rude. Needs a huge attitude adjustment.
Posted by Kimber on 05/14/2010
I go to NYC a few times a year with a whole group of friends. We always take the time to stop by Alan's, and I have never had a bad experience. I love the sandwiches, particularly #14. Definitely worth the trip!
Posted by Fordham on 04/06/2010
I went in there specifically asking for a certain type of cold cut. They thought they could give me another and I wouldn't notice the difference. This is not the first, but the latest of many problems I've had with their service, their attitude, and most importantly, their food quality.
Posted by Kimberley on 08/12/2009
Never had a problem with this place. The entire building orders from there. I like the service. I dont go there to talk the salads are great and consistent and the place is clean. When you go in its a madhouse sometimes but you're in and out. Delivery is fast. I think the drinks and chips are a lil pricey but then again the UWS has become the UES on the UWS. Lighten up. They are there to prepare your food not be your best friends. Anyone Ive ever given a menu to still eat there.
Posted by Anonymous on 01/06/2009
In this day and age I would rather shop at a store that respects you and appreciates your business. This store has rude cashiers who wished you would go elsewhere. SKIP this place until things change........ if ever.
Posted by Anonymous on 04/23/2008
I order from Alan's alot & have done so for 8 yrs at least once a week, just b/c I rotate btwn various places. I either order delivery or for pick up so that I dont have to wait on long lines and just go straight to the register & pay. I would say their service is good 90% of the time. It gets very busy during breakfast &lunch time, so Just call ahead if you are headed over there & dont like to wait on line or dont have the time. I prefer to go to a busy place where the food is always being eaten than an empty place where the food is always sitting around. I'm always sure to speak clearly over the phone to make sure they understand what I want to minimize errors. It's natural that they are going to make mistakes on occassion with them being as busy as they get many times. They are human, not robots! I do not see them commit any errors with orders that I have not also experienced in every other place that I order from. If you look at their menus there are numbers assigned to things. Telling them the # makes it easier &quicker for them &you. Customizing orders is always going 2b harder 2 remember. Its always good to know what you want ahead of time so that you can get in & out quick. Most of the time delivery comes within 15-20 minutes. There are rare occassions, however, when it can take an hour if they are extremely busy or short on staff. But that has happened to me just about every place I order at one time or another. They will normally tell me if its going to take long and then I'll just tell them to have it ready for pick up. I normally order an hour ahead of time regardless of where I order from if I want delivery by a certain time 2 allow room for the lunch rush hour delays. If you are going to pick it up then you can call it in 5-10 minutes before you are going to pick it up. The women at the register are serious but I've never had a problem with them & they have never been insulting to me. It's not easy dealing w/ difficult customers all day either. I dont consider the complaints that people have w/ them to be at such an extreme to not go there anymore, especially when I have seen the same things happen just about every place else I order from. There will never be 100% quality service 100% of the time regardless of where you go. Prices are good, food is good & the place is clean. Those are the most important things to me.
Posted by Shlomie on 02/27/2008
Generally, I agree with the negative reviews of the service. Today, however, I was treated with much more respect. I bought a cucumber to go along with my salad (it's cheaper that way than to have it put in your salad) and the lady was very impressed with my smart economic decision. She even asked me if I wanted salt for my vegetable! I was skimped a little with the onion in my salad. Otherwise, good experience today.