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Posted by Unhappy customer on 10/16/2014
i finally decide to order a meal for delivery from this resturant as i work in midtown and i dont get it delivered! after wating for 70 minutes when the order was supposed to be delivered within 30-45 minutes, i am told that the order is on its way and i should get it momentarily. i wait patiently again for 10 minutes before calling the restaurant again asking to find out what happended as i work 3 blocks away. i am told that the restaurant doesnt have the delivery man's cell phone (really in this day and age you dont keep track of your employees whereabouts) and there is nothing he can do. The person on the phone clearly is living in the 19th century as he is irritated by my amazement. anyway, i get a call from my office concierge after 15 minutes saying that i have delivery in the lobby. i am ready to forgive the restaurant and the manager for their tardiness/ indifference as i walk down to get my order.. but what do i find when i get there? no delivery man and no order.. what is this? some kind of a sick prank or retribution for calling twice? by this time i am pissed at the prospect of my vanishing order and wasting 95 minutes of my life and i call the restaurant again. i get the same manager who is now giving me an attitude. after some exchange of heated words about the lack of order and custonmer service, the manager hangs up on me.. what nerve.. clearly the man doesnt care about his customers, his revenue stream or his restaurant's reputation. never ordering or eating there again. beware of delivery orders from this place unless you want to torture yourself mentally and dont care whethere your order shows up or not!!
Posted by Anonymous on 05/24/2012
I am lebanese and I went with some friends to the albustan restaurant and was surprised at the expensive prices and and the little quantities they offer. I have been around the world and I can say it is not worth the money. They need to learn how how to serve better quality and quantity for the EXPENSIVE prices they charge. They are lebanese after all and they should know that lebanese restaurants are generous around the world . I do not recommend it for the price, quality and quantity. Find yourself another lebanese restaurant.
Posted by EPR on 05/17/2012
I had lunch with friends at Al Bustan and we were really impressed by the great quality of their food, beautiful ambience (loved their chandeliers) and host was very attentive and helpful. We chose 5 delicious mezes: tabbouleh, baba ghannouj, humus, kibbeh, falafel and batata hara and kafka dajaj and grilled samon for entree. Very pleasant experience, great Lebanese food and good service.
Posted by Tom on 04/01/2012
My wife and I made the great decision to spend a leisurly Saturday dinner at Al Bustan. It is a slice of heaven- and from the moment we set foot there- we were enjoying the leisurly environment, and the opportunity to indulge in five great appetizers and one main course. Maybe too much to eat, considering we both had desserts. However, the combination of Hummus; Mint yogurt, with garlic & cucumber; Tabouleh- with incredibly fresh parsley; Falafel; and then toasted pita with minced lamb- left our taste buds elevated, but surprisingly ready for dinner. Dinner was a mixed grill, and then for dessert vanilla pudding and a creamy cake with honey. The service and decor led to a comfortable intimate setting, and the pace of dining, while service was quick, allowed our appetites to rekindle with the next course. Remarkable experience, and we are looking forward to exploring the rest of the menu.
Posted by anonymous on 08/05/2011
Just had lunch there today (first time since they moved). We had fish kibbeh and sauteed dandelions as starters (we did not choose the special lunch menu) and then the bamia (okra) and lamb stew as well as mouloukhya soup/stew as main dishes. Everything was excellent and served with a smile. The pickles and olives were also the real thing. It might be a good idea to order items that are not on the regular Middle-Eastern/Medit. menu since it is so hard to get them in Manhattan.
Posted by anonymous on 06/18/2011
First of all, the food was disappointing and to top it off, the Maitre d' was extremely rude and obnoxious. My husband and I had made a reservation with through VillageVines to have dinner with two other friends. First of all, the Maitre d' claimed that he didn't have our VillageVines reservation. He then reluctantly agreed after I showed him my confirmation email and reservation number from VillageVines. We then ordered 5 tapas and 2 large plates and an expensive bottle of wine. Into our meal, the Maitre d' approaches us and informs us that we did not qualify for the VillageVines discount because we didn't order 4 entrees and their policy is that we needed to get one entree per person to be eligible for the discount. I tried to explain to him that I had booked numerous restaurants through VillageVines and never had a problem. And no restrictions were mentioned at the time I had made the reservation nor when I received the confirmation email. But he pretty much ignored what I said and walked away from me. Not only was I livid at him, I was embarrassed to be treated in such a manner in front of my friends. As I walked out of the restaurant, I told him that it was not fair how he had handled the whole situation. His answer was that he owned the place and he set the rules. Which is fine.....but don't post yourself on the VillageVines website and claim that you will be offering a 30% discount while I paid $10 to go to your restaurant to eat subpar food that was supposed to be discounted.
Posted by Anonymous on 01/30/2011
My wife and I recently had dinner at Al Bustan and the food was terrific and we also had excellent service. We had never been to an Labanese restaraunt, so this was a great experience to taste the different flavors, hummus, tahini, lamb, smoked eggplant and so-on. We had a great time and would definitely go back. As one reviewer said, the wine list isn't great, but that's not why you go to the Al Bustan - just enjoy the great food.