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Midtown West >
5 Napkin Burger
Posted by patti on 01/20/2010
We arrived with a large party, including 2 children - our wait was twice as long as they projected. We sat the kids on the bar stools and the bartender was rude in asking us to move the. In addition, we were seated at 2 separate tables and one was finished eating, before the second was even served. The manager seemed annoyed that we asked for him and gave us nothing but poor excuses. The food was good but not worth the wait or aggravation. Would not go back or advise anyone else to.
Posted by sandy on 01/16/2010
our group arrived and were told we had a 45 minute wait. 1 1/2 hours later we were seated at two separate tables. one table was finished with dinner while the second table hadn't even received their appetizers. when we asked for the manager. he came over and was rude and seemed incapable of understanding why we were upset with the poor service. we live in nyc and any good restaurant will at least make an attempt at offering an apology, if not make an adjustment to the check. as good as the food was, we won't be back.
Posted by Anonymous on 01/06/2010
This place is DIVINE. I made a reservation - this is New York, you HAVE to make a reservation at popular places these days - it was honored promptly, and we were given fantastic service. One member of the party is gluten-free, and was told, "Oh, don't worry, we have gluten-free buns!" She almost cried. Yes, the burgers are a little pricey, but they are the most delicious you'll ever eat. Yes, the place is crowded and a little noisy, but I could still have a conversation. Outstanding place, and well worth the money!!
Posted by Bob on 12/10/2009
The burgers are just okay, and they are extremely expensive($15 for burger + fries). it's very loud and crowded inside. there are better burger places around.
Posted by Anonymous on 11/11/2009
Rushed service, so noisy you can't hold a conversation, very over-priced, average food not cooked to order. Why so crowded? Huh?
Posted by BG on 11/04/2009
The food was excellent, the prices were good, and the service was fine. (I didn't have the rudeness problems other people had.) I ended up getting a turkey burger, but I had it made with one of their special recipes and it was amazing. Ambiance is a little loud, but overall a pleasant experience. Decent bottled beer selection too.
Posted by HellsKitchenEater on 10/13/2009
I completely agree with the last reviewer. I had a similar experience. I asked to sit outside at one of the empty tables. My wife and I recieved some muddled answer to the effect that they stop serving outside at x time. As it happened to be the cutoff time she indicated, I said alright. Then the hostess proceeded to seat 3 other parties outside even though it was past the time she indicated. A real head scratcher... As for the food- I have been there multiple times. My wife has asked for medium well twice and recieved dripping red rare cooked burgers. I think if they put burger in their name they should be able to cook them. The pluses-- tasty fries and and an incredible lobster roll. Deserts are fine too. Location is convenient and vibe is cool but for me if the service aint up to par, i wont go...