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Midtown West >
5 Napkin Burger
Posted by broadway fan on 03/24/2009
My wife and I stopped in after the theatre last Saturday night. The place was packed at 11 PM and the hostess said we would have to wait until a table was made ready but we were seated almost immediately after she got those words out of her mouth. The service was fast and professional. The water and menus were placed right as we sat down and our waiter took our our orders within 5 minutes. My wife ordered the 5 napkin burger and it arrived medium well as ordered and I had the bacon cheeseburger medium rare and again it was as ordered. Skinny fries were plentiful, hot and not too salty. Our waiter addressed us respectfully - Sir & Ma'am - (we had a waitress a couple of weeks ago addressing us as "guys" & wife and I are in our late 50s)and he checked a few minutes after the food was served to see if our food was OK. Another big plus with our waiter is that that when he picked up our payment took it and brought our change! What's the big deal you ask? It's is a sore point with me when a server comes to collect payment and asks me if I "will be needing change." Yes I will be needing change. I can't stand this anymore. I think it's totally unprofessional for a server to ask. Just collect my money and bring back my change. I read a couple of reviews that complained about the $14.95 price for the burgers with fries. You've got to be kidding me! You're getting a true 10 oz. burger (it sure looks like it, pretty big) and fries, and table service while sitting on a comfortable soft seat, in the middle of the Manhattan Theatre District. The overhead, food supply and personel to run a place like this is very high. I think their price is reasonable. I see that at least one reviewer complained about the noise level. I don't know what they expect. Just looking in the window of this restaurant in the theatre district you could see that it's not a "cozy table in the corner". They should have turned around and walked out the door because as soon as you walk inside you know its noisy. So all in all we liked 5 Napkin for the professional service and food quality and value. We will return.
Posted by Notarawburgereater on 02/22/2009
I had a poor experience at Five Napkin Burger. I went around lunchtime, and the place was packed, which I assumed meant that they knew what they were doing when it came to burgers. I was terribly wrong. I ordered the Inside Out Burger, and I asked for it to be cooked medium. After I took a couple of bites from the burger, I realized the middle was raw. As in cold, raw, and bloody. I showed this to the server, and she took it back to the kitchen. Out came a new burger which was just as raw and bloody, only this time, it was hotter on the outside. The server took it back again. The manager came out with another burger, apologized, and said it would be taken off the bill. I split this burger with my fork and found it to be completely well done. At this point the burger was crumbling apart and burned on the edges. I was reminded of the movie Waiting, and I did not eat more than a few bites for fear of what could have been done to the burger in the kitchen. I do not recommend this restaurant, and I will never go back. This place really needs to get it together and learn how to cook a burger!
Posted by TD-2243 on 02/19/2009
I've been to 5 Napkin Burger three times and have had great results every time. The first time I went I had the Bacon Cheddar burger and the second time I had the original 5 napkin burger. While the specialty burger was great, it didn't have the kick of the Bacon Cheddar, but what does. I ordered take out one time, and it was fine as well. All three times the burgers were cooked perfectly like I ordered them. I went with two friends last week and we ordered the Onion Rings and Wings for appetizers. Both were good, but not really worth the $9 each or whatever they were. The atmosphere is a little odd because it is trying to be a high end looking burger place. If you go at night, you can expect to wait a little while. In a nutshell, the burgers are great, even at $15, but skip the appetizers.
Posted by I don't get it on 01/23/2009
Went at lunch, very noisy and it was crowded. Good wait staff, and the food was OK... But not worth the price or the Noise level. As stated, I just don;t get it.
Posted by chrisiannu on 01/12/2009
I love this restaurant. I have been twice now and have tried both the Cheddar Bacon Burger and the Lamb Kofta Burger. Both were great but I absolutely LOVED the lamb burger! The restaurant itself is really cute, albeit very crowded, but enjoyable. My only qualm is what a few other reviewers said which is $14 dollars for a burger? I realize they're sort of "specialty" burgers, but really... that's a little much! The accompanying fries were perfect, and I'm sure I'll be back to try the rest of the burgers on the menu, I just wsh it was a little more reasonable so I wouldn't have to make these visits so rare!
Posted by Tabasco1 on 01/01/2009
The flagship 5 napkin burger is unique and worth trying. Think french onion soup meets burger. As the name suggests the 5NB is a complete slop-fest that requires multiple napkins (which makes it both confusing and annoying that they only give you one). The 5NB is also a bit overpriced at $14. The sushi seems out of place at this burger joint given there are a dozen better sushi options in the area. On the upside are the decor/atmosphere (booth seating, tiled interior and a decent bar) and efficient service.
Posted by Girls night on 12/23/2008
Well I have to admit I was a little skeptical about trying this place because it has such mixed reviews..... I've heard really good things about it but unfortunately have read quite the opposite. So here is my exp. Drinks: Gin and Herbs - Different?? I couldn't tell if I liked it at first but did not hesitate to order a second. Apps: Sushi - I can't remember the names of the 2 rolls we ordered but they were both spicy and excellent!! Dinner: 5 Napkin Burger med-rare (of course) Turkey Burger and the Bacon Cheddar Burger med-rare (all cooked perfectly, we put all three in the middle and went at it!!) To sum it up the food was awesome and the service was great!! I'm not sure what one would expect going to a burger place, but we were quite impressed. The place was trendy, jam packed with a lively crowd. (Which I have to admit says a lot these days, not to mention the several empty restaurants we passed along the way) Do not always take to fact what you read, if you want great sushi AND great burgers (who would have thought) you should definitely try this place out . Highly recomended!!!