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Posted by Charlie on 04/11/2010
I just moved to the UWS and was happy to see a midtown favorite of my old stomping ground. The corner location of this restaurant really caught my eye so when I had to pick a place to bring a girl I asked out this was the place to go. The food is good old American favorites with a fancy flair that definitely impressed me and my date. The pricing is may be a bit higher than other places for a burger but this isn't' just another burger joint. It's an experience from the corner location to the industrial cool look inside. Our waitress was so great it gave me and my date another thing to talk about she had great beer suggestions and overall my experience was seamless. Definitely will go back either with my buddies or on another day. Happy to see my midtown favorite has opened up in my new stomping ground.
Posted by Joe on 03/24/2010
The hamburger is juicy, but the meat itself is flavorless. For the price ($14), you can do a lot better in this neighborhood.
Posted by Tara on 03/11/2010
My husband and I went to 5 Napkin Burger on the UWS on a friday night with only and 30 minute wait. So we stayed. However, the girls at the front seem ill trained/experienced. Neither of them obviously knew how to quote a wait time and keep an eye on the floor. We ended up waiting an hour and fifteen minutes. There were three managers working on this particular night and in this little space seemed to be more in the way than helping with service, seating and clearing tables. The space is so small and table and chairs are situated so awkwardly. Many tables of two or three have you sitting on top of your date or the table next to you. Our table was a table of two and my husbands chair was in the middle of the aisle. To avoid being hit by runners and waiters we moved he chair but then trapped someone sitting next to us. The food was good! Our waiter was great and suggested some great beers. But considering the atmosphere and the poorly run floor I would say its worth the 10 minute train ride to mid town to go to the downtown location, same food, better experience.
Posted by Cato on 02/28/2010
Good burger, good fries, good beer. But there are other places in the neighborhood where you can get those without this kind of wait, and without this kind of wallet-soaking. We finally got in tonight, with only a half-hour wait – last night we were told, before 7:00 pm, that the wait was two and a half hours. And that was said with a perfectly straight face. (If I ran a restaurant and had to tell customers that, I’d apologize – here, no. You don't want to wait? No problem -- someone else will.) Service is good, though the din is so loud that not only can you not hear your table companions, but you have to read the waiter’s lips. If you put your fork down for a moment, at least one staff person swoops down to clear your place, even if others at your table are still trying to enjoy their dinner. And they clearly think they are doing a service by rushing you. Of course, they also take away your (one) napkin, so if you order dessert (the black and white malted shake is excellent, though there is no taste of malt at all) be prepared to fend for yourself to find another napkin. (Five of them? Where’d they get that name from, anyway??) Food is definitely competent. The onion rings, at about a buck a piece, are good. Fries are a good restaurant version of Mickey D’s, for more than Mickey would ever consider charging. Tasty burger, but for fifteen bucks they could at least put a leaf of lettuce and slice of tomato – maybe even (gasp!) raw onion! – with your burger. A burger and fries is a burger and fries. That's it. (And ask for something *instead* of fries? Hah! Fries, or fries. Your choice.) The same fifteen bucks buys a good dish of mac and cheese. That’s it – mac, and cheese. Fifteen bucks. Mac, and cheese. Maybe they ought to call it “Fifteen Buck-A-Burger”. Or even “Five Banker Burger”. There is as good, or better, in the neighborhood, and for less. I guess this is the New Upper West Side, where the amount you pay for it is how good it is, rather than the other way around. Like more and more here, it's good but overpriced. People are here because, well, other people are here. When the novelty wears off, and the see-and-be-seens are crowding in at the next place-of-the-moment, this might be worth a splurge now and then. But hey, it’s a burger and fries. Two and a half hours to wait to pay fifteen bucks (and then add a beer, and tax)?? I don’t think so.
Posted by Anonymous on 02/26/2010
We had the Ahi Tuna Burger and Lobster Sliders. Ahi Tuna I would order again- it was really very good. Sliders were just ok. The fries were good and we went on opening night so the service was pretty good. It's VERY crowded every time I walk by but seems like a good family spot. I think they need to remove the sushi from the menu- it makes no sense. Just stick to different burgers!
Posted by Not a lover on 02/21/2010
We arrived at 5:30 on a Sunday and waited over 45 minutes for our table. There were 4 hostesses and no one knew what was going on. Everyone at the tables looked disgruntled because they had been waiting for their food for so long. The burger was good, but not worth the crowded wait.
Posted by Dave Alan on 02/21/2010
I had the 5 Napkin Burger for brunch. Despite the ten ounces of beef, the onions and the comte cheese, it tasted overwhelmingly of rosemary. Now, I love rosemary as much as anyone else, but to have a rosemary aioli overwhelm caramelized onions and cheese means there is simply too much rosemary in the aioli. Service was quite good, with very attentive (and handsome) waiter and my water and coffee were both refilled at appropriate intervals. I suppose I'll go back and try something else, but those burgers are off my list for good.