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Upper West Side >
5 Napkin Burger
Posted by Abby Krolick on 11/12/2010
Love the burgers - and the beer selection is great too. Service though - come on - we've been there 4 or 5 times in the past couple of months and it's NEVER good - always waiting too long for someone to take a drink order. Two times, we've been still eating appetizers, and busboys have tried to put our entrees down on the table - a very basic no-no - I've had to actually ask them to bring it back after our apps are cleared. The problem is (I think) - way too many busboys (they circle like vultures waiting to clear your plates etc), and way too few waitstaff (hence a reason why it takes forever to give a drink order upon being seated). It's frustrating because it's a great burger - but someone there ought to actually 'manage' the waitstaff/busboys. Just a thought. Oh - and the '5 Napkin Makers Mark Manhattan'? WEAK - as in, not good at all, in too small of a martini glass, and felt strangely pre-mixed.
Posted by Anna on 11/07/2010
I've been to 5 Napkin Burger on 9th and the one on Broadway several times. I think the burgers are pretty good. I give them that. Recently, I decided to get carryout from the one on 84th and Broadway. I was given my meal in very thin plastic bag. I could feel some grease on the bag. Yes, that thin! what bothered me is they didn't even bother to give me a small brown bag. I asked the blond waitress ( I won't use her name since it's against Menu pages rules) if I could have a bag. she looks at me like I asked her to empty the cash register. Finally, I get a bag. I place my food in there and I just walk out. I still tipped however because a different waiter took my order. As I'm walking out she proceeds to taunt me. Speaking very loudly "Goodbye, you have a great day" In a very sarcastic voice. The fact that I simply asked for a bag in a calm tone and walked out did not warrant her behavior I will nevergo back. I felt very disrespected and she was very unprofessional. Thanks this rude bartender she ruined my 5 Napkin experience. I'm sure I can find a better burger in NYC.
Posted by Burger Expert on 10/07/2010
I once ate at the orginal location in Hells Kitchen. Figured I would try this new spot on UWS with family. When I took my first bite of burger, I admit that it tasted great and real juicy. As I got half way through, I did not like it as much anymore. It was just average. They also give you a side of fries. Nothing special about the fries and small portion. You will leave still hungry. Finally, I am not sure I can justify the $15 price for a burger. Overall, not bad but nothing exciting.
Posted by New Regular on 09/11/2010
My wife and I finally stopped by and had a great experience. We were promptly seated by a hostess who helped my wife with her gluten allergy. The server was very helpful and when I ordered my burger medium rare, it came out that way. The baby slept too.
Posted by Gina on 08/28/2010
I've had great service and I've been to 2 of the restaurants. Upper West Side and Astoria. Burgers, Mac and Cheese, Cajun Shrimp Salad are all great. We have gone alone, with friends, parents, brought kids and I have no complaints. But I do have one thing to tell you about. The Kobe Beef Hot Dog. I was highly disappointed. It had absolutely no taste. It ate a small piece and declined taking it home telling the waiter that I didn't like it. They were kind enough to take it off the bill. I will go back again. I love all the other items and I love how they treat the customers. Thank you!!
Posted by BigApple on 06/27/2010
After walking by and checking out the menu a few times my family and I decided to try it out. We tried to make a reservation but was told that 'a reservation for a party of 6 was already taken for that day and we only take 1 reservation for a party of that size' (?????). So we walked in at 5:30 pm, and despite the place being mostly empty, our party was crammed into a booth made for 4. When we left, there was still enough space for us in the more spacious bench area. My son ordered a burger medium, it came well done. I ordered a chicken sandwich. I thought would be grilled but it was fried :( The menu is unclear. Worst of all, it came with a lettuce leaf on top that had obvious brown spots and a few little slimy areas..ewww gross. Normally I would've sent it back and asked to speak to the manager, but this was a minor family occasion and i didn't want to create a tone, so i just didn't eat it. My other son ordered chicken fingers from the kids menu, as that is usually his -safe- meal. Not here. The chicken fingers are so herby that a typical kids might not like them. Oh and as far as drinks, they are pushing pricey mixed drinks and beer, but didn't have a proper selection of non-alcoholic drinks. Imho this place belongs in midtown where the tourists and business people will probably like it more. The UWS is family oriented, so either cater to us, or we WILL vote with our dollars. Far to many other more reasonable choices in the area.
Posted by Anonymous on 06/14/2010
GREAT BURGER, great environment, great beer!