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Upper West Side >
5 Napkin Burger
Posted by JB on 10/02/2014
My friend wanted to try 5 Napkins out for dinner with the kids. I checked the reviews and saw lots of negative comments about the service so I was skeptical. We went and we had the best service! We didn't have to do more than lift our head and our waitress was there to help us, not to mention the place was full. One of our kids didn't like the tiny site of burnt cheese on his grilled cheese and they immediately took it back for us and made him a brand new one. Must try the black & white milkshake, my absolute favorite of all time.
Posted by manhattan joe on 08/24/2014
Just o.k. food. very dark room, not great value and poor service. Save your money.
Posted by Anonymous on 06/19/2014
I ate several times at this location when they first opened, always for lunch, and enjoyed the food and the atmosphere tremendously. Last night my husband and I went for dinner, It was miserable. The service was non-existent, we had to beg for water and eventually the bill. Everyone around us seemed to be having the same service issues,long wait times, incorrect food, vanished servers. I ordered the lamb burger that I have had before and when it finally came (40 minutes later) it was dry with no condiments at all other then a quarter sized dollop of something that was dry and crusty. Not at all what the menu had described. We could never flag down a server to bring any mayo or mustard. The table behind us where an extra chair had been added to our detriment got the wrong order and was challenged by the waitress when the patron dared to complain about it. A man with two children in tow finally called the manager over to point out that his order had been lost. I see that the review below is from 2013, I just want to point out that things now are worse than ever. Never again!
Posted by Food Man on 05/18/2013
I used to love 5 Napkin. There food was fresh and always enjoyable. The last 2 times I dined here I left disappointed. The burger was just not as juicy and seemed a tad smaller than usual. The tuna salad was pathetic. The tuna was overdone. The lettuce was old, yellowed and I had the end pieces. The tomatoes were mealy and seemed as if they were cut a day before and stored. The cucumbers were not fresh either and the potatoes in the salad were raw. A friend asked for grilled onions in her salad and the waiter simply said no. The waiter never brought water, we had to ask numerous times and it took 10 minutes or so to finally get the bill. The hostess also had rules about sitting outside and would not allow a third person to join us stating it was a fire hazard yet other people had 3rd people... I might go back one more time but it hasn't lived up to its original standards in 2013.
Posted by Anonymous on 03/29/2013
I have eaten at this 5 Napkin Burger one other time, and it was at lunchtime. That experience was lovely. Our family has tried to eat here a few times in the evening but the line is always too long and the place jammed. This time I made a reservation on Open Table. When we arrived again the place was jammed and a large crowd encircled the hostess who looked frightened. One woman was obviously angry and a male host came and took over. We were seated immediately (reservation!) It was so jammed and busy our waiter, although very pleasant, spilled water on my husband. Our food came quickly, and was good, but the overall mood made it hard to appreciate it. I went to the bathroom and was really disgusted. No toilet paper or towels. Paper on the floor. The sink drain wasn't working. Ultimately, I wouldn't go back to this place. It left me feeling really frazzled.
Posted by Dessenfeld on 08/09/2012
Had a wonderful bacon cheeseburger, The onion rings was yummy. Service Was excellent and everyone else's meal Was very good too. You can have sushi, Fish and chips, quite a large menu to choose from. All good!
Posted by Anonymous on 07/29/2012
I force myself to deal with the incredibly loudness of this restaurant (sitting outside is one solution) because I absolutely LOVE the veggie burgers. They are the best in NYC and paired with sweet potato fries, a yummy meal. Have always found the servers attentive and pleasant. Wish they would deliver.